What are the responsibilities and job description for the Executive Housekeeper | Hotel Don Fernando de Taos Hilton position at Shaner Operating Corporation?
About The Team
Shaner Hotels has an amazing opportunity at our beautiful Hotel Don Fernando de Taos, located in beautiful Taos, New Mexico. From the website: https://www.hoteldonfernando.com/
An authentic New Mexico experience awaits at Hotel Don Fernando de Taos, Tapestry Collection by Hilton. Located on six and a half scenic acres in Taos, NM, our hotel features Southwestern architecture, charming casita-style accommodations and decorative artwork and tapestries by area artists to create a unique and locally inspired place to stay. Families, couples, skiers, hikers and travelers looking to explore this relaxed, eclectic city enjoy a central location near Taos’s classic Pueblo buildings, world-class museums, quirky cafés and superb restaurants.
Whether you are seeking the perfect backdrop for a family vacation or romantic getaway, a base of operations for your outdoor adventures or an inspiring setting for your meeting or wedding, Hotel Don Fernando de Taos immerses you in local culture like few other hotels.
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety ofservicesfor investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
Job Description:
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
- Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
- Handle guest complaints ensuring guest satisfaction.
- Hire, train and develop team members and ensure all required training is complete according to standards.
- Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
- Ensure all end of month reports are completed to standard.
- Assist staff with their job functions to ensure optimum service to guests.
- Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
- Manages all aspects of employee performance to ensure productivity and a quality work environment.
- Maintains Housekeeping Department’s annual budget.
- Performs housekeeping, laundry, and houseperson functions whenever necessary.
- Other duties as assigned.
Responsibilities
Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications
- Minimum 1-3 years of housekeeping management experience in the hospitality industry.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent, some college preferred.
- Bilingual English/Spanish a plus.
- Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.
