What are the responsibilities and job description for the Front Desk Agent/Guest Services | Newark UD Courtyard position at Shaner Operating Corporation?
About The Team
Shaner Hotels has an amazing opportunity at our Courtyard Newark – UD. Located on a beautiful suburban campus, the Courtyard Newark-University of Delaware offers impeccable service coupled with state-of-the-art technology. Our beautifully appointed guestrooms offer all the comforts of home and feature well-lit workstations and complimentary Wi-Fi. We take pride in being one of Delaware’s first "Green Lodging" establishments. The hotel is near many local businesses—including WL Gore, Bank of America, and Siemens—and we are adjacent to Clayton Hall Conference Center, a university-run facility that boasts over 40,000 square feet of meeting space. If it's fun you're looking for, you can test your luck at Delaware Park, experience some of Delaware’s "tax-free" shopping at Christiana Mall or take in some culture in the neighboring Brandywine Valley.
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety ofservicesfor investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
Job Description:
DO YOU LOVE PEOPLE? IF SO, WE NEED YOU!
The Courtyard Newark - University of Delaware has an immediate opening for Guest Service Representatives with dynamic personalities and strong technical skills for a very busy Front Desk. We are an award-winning, highly-reputable hotel with a diverse customer base that requires top-notch customer service.
NOTE - This is not an administrative job.
Job Types: Part-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Interested candidates for this position must be able to...
- To work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations
- Maintain complete knowledge at all times of:
- All hotel features/services, hours of operation.
- All room types, numbers, layout, decor, appointments and location.
- All room rates, special packages and promotions.
- Daily house count and expected arrivals/departures.
- Room availability status for any given day.
- Scheduled daily group activities.
- Yield management strategies that are in place.
- Hotel and departmental policies and procedures.
- Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Process all guest check-ins according to established hotel requirements.
- Manage guest complaints, ensuring guest satisfaction. Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
- Generate, print and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Process all check-outs according to established hotel requirements.
- Satisfactorily communicate with guests, management, and co-workers to their understanding.
- Adhere to payment, cash handling and credit policies/procedures.
- Complete other duties as assigned.
Interested candidates for this position must have...
- High school diploma or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Relevant computer experience.
- Knowledge of local activities and attractions appropriate for clientele.
- Demonstrated problem-solving abilities.
- Strong multi-tasking skills in a fast-paced environment.
- Ability to follow directions and work both independently and with a team.
- Ability to work a flexible schedule, including weekends, holidays, and varied shifts.
- Prior Marriott experience a plus.
