What are the responsibilities and job description for the Front Desk Supervisor | Hotel Celare, a Marriott Tribute Portfolio position at Shaner Operating Corporation?
About The Team
Enter the heart of Cincinnati innovation at brand new Hotel Celare, overlooking University of Cincinnati and a few minutes from Downtown. You'll find our intuitively designed spaces in The District at Clifton Heights. Our mod vibe extends from our lobby to our natural light event spaces, that can expand to the wrap around terrace. Mingle with locals and travelers in our various food and beverage offeringsthroughout the property to include a Cameron Mitchell restaurant, The Vick Rooftop Bar, and Iris Cafe. Take in a workout in our 24/7 fitness center, or explore the shops and cafés lining the streetscape. Hotel Celare is the foundation of the ultimate gathering place for travelers and the community who seek an extraordinary hospitality experience. This is Cincinnati for the curious.
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety ofservicesfor investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
Job Description:
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
- Handle guest complaints ensuring guest satisfaction.
- Assist staff with their job functions to ensure optimum service to guests.
- Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
- Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
- Other duties as assigned.
Responsibilities
Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications
- Minimum one year experience in a similar position.Prior supervisory experience a plus.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent, some college preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
