What are the responsibilities and job description for the Front Office Manager | Seven Sebring Raceway Hotel position at Shaner Operating Corporation?
About The Team
Shaner Hotels has an amazing opportunity at our Seven at Sebring Hotel located in Sebring, FL. Located adjacent to the legendary hairpin turn at Sebring International Raceway, the Seven at Sebring is the ideal location for accommodations in Sebring, Florida. Whether in town for a race or looking for the area's best meeting and social event services, the Seven at Sebring will provide you with superior service. The property features spacious guest rooms and suites, extensive meeting space for both business and social events, on-site dining, and incredible views of the raceway.
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety ofservicesfor investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
Job Description:
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts
- Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
- Handle guest complaints ensuring guest satisfaction.
- Assist staff with their job functions to ensure optimum service to guests.
- Assists with managing all aspects of employee performance to ensure productivity and a quality work environment.
- Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the assigned department(s).
- Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
- Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and report guest concerns.
- Other duties as assigned.
Responsibilities
Responsible to rotate between Front Desk, Night Audit, and Housekeeping Departments perform work functions in accordance with hotel and franchise standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications
- Minimum one year of front office management experience in the hospitality industry.
- Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
- High school graduate or equivalent, some college preferred.
- Bilingual English/Spanish a plus.
- Knowledge of budget preparation and cost controls.
- Knowledge of local activities and attractions appropriate for clientele.
