What are the responsibilities and job description for the Spa Desk Attendant | Faro Blanco Resort & Yacht Club, a Curio by Hilton position at Shaner Operating Corporation?
About The Team
Shaner Hotels has an amazing opportunity to join our team at our Faro Blanco Resort & Yacht Club, located in beautiful Marathon, Florida. Set on Marathon's waterfront, Faro Blanco Resort & Yacht Club is easily identifiable by its historic lighthouse. A full-service marina, 125 accommodations, and a restaurant maintain our status as the premier resort in the Florida Keys. From weddings with the harbor in view to fishing charters and onsite Jeep rentals, experience the best of a resort that puts you near all the water activities you can handle.
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety ofservicesfor investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
Job Description:
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Ensures the Franchise and Shaner Brand Standard and experience for guests.
- Adheres to policies of the facility, Franchise, and Shaner policies.
- Monitors guest satisfaction and reports any concerns or methods for improvement to Spa Director. Provides excellent customer service and monitors guest feedback using comment cards and other customer care techniques. Follows up on guest requests and comments.
- Accurately creates and maintains Spa services in spa computer systems.
- Assists with coordination of spa events for the purpose of sales generation and community awareness.
- Submits all paperwork and financial reporting in accordance with policies.
- Actively involved in overall cleanliness and maintenance of facility.
- Recommends retail products for home use to guests and suggestive sells other spa services.
- Excellent knowledge of Spa Menu and services offered.
- Other duties as assigned.
Responsibilities
The Spa Host / Desk Attendant is responsible for the overall operations of the spa front desk. This includes oversight of all spa reservations through Telephone Inquiries, Walk In’s and E-mail inquiries, client record keeping, POS transactions, gift card transactions, cash handling procedures and provide exceptional guest service. Maintain the Spa Retail area, replenishing inventory and display neatly on shelves, visual merchandising, cleaning – present retail products to guests at checkout, engage and offer guests information on retail items and exceed retail sales goals.
Qualifications
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Knowledge of professional spa services and treatments a plus.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
- Efficient, well organized, and able to handle a variety of duties simultaneously.
- Energetic, enthusiastic, and motivational.
- Professional manner, discretion, and appearance.
- Able to show initiative and make decisions.
