The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for seasonal workers. Are you looking for a rewarding seasonal job? We're hiring enthusiastic and hardworking individuals to join our team! Whether you're looking for a great way to earn extra income, gain hands-on experience, or work in a fun and fast-paced environment, we have the perfect opportunity for you.

JOB OVERVIEW:

Working at a high end restaurant, the busser assists the servers and kitchen staff to deliver the ultimate dining experience to all members and guests.

REPORTS TO: Restaurant Manager

ESSENTIAL JOB FUNCTIONS:

• Bussers are to arrive 15 minutes prior to their scheduled shift.
• Bussers are to arrive in full uniform. Any busser who is not in proper or full uniform will be sent home.
• Pour water for guests as soon as they are seated and refill all beverages as needed.
• Set tables for lunch and dinner. Clear tables after members and guests leave and fully reset tables.
• Everyone is expected to work together to make the member and guest dining experience exceptional. Consequently, bussers will often times help other servers, bussers, and runners.
• Polish silverware and stemware.
• Weave the room checking each table for any drinks to be refilled, manicuring the table, etc.
• Bussers must have the ability to carry stemware, silverware and dishes on a tray.
• Bussers are usually seen but not heard; however, when contact is made with members and guests bussers are to address members and guests professionally and courteously at all times.
• Bussers are responsible for completing all opening and closing duties. These duties should be completed as a team.
• Check the schedule daily for any changes.
• Any problems with co-workers are to be reported to and discussed with management only.
• Management is to be notified immediately of any member or guest problems or concerns.
• Members and guests are always to be walked to the restroom or any other area.
• Check with a manager or supervisor before leaving.

REQUIRED SKILLS AND ABILITIES:

• High school diploma or equivalent preferred.
• Related experience is preferred but not required.
• Must be 18 years of age or older.
• Must be able to pass a background check.
• Must be able to maintain professional status through interface with customers, management, and co-workers.
• Must be able to work flexible schedules, including but not limited to extended hours, irregular shifts, evenings, holidays, and/or weekends.

Physical Demands:

While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 25lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.

Work Environment:

The duties of this position are primarily performed in indoor climate conditions.

PERFORMANCE STANDARDS:

Customer Satisfaction:

• Serve as a guest relations ambassador, delivering exceptional service every moment of the day.
• Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances.
• Strive to create memorable guest experiences, maintaining Shangri-La's high service standards.

Work Habits:

• Follow established work procedures and policies, maintaining punctuality and reliable attendance.
• Adapt to changes in the work environment with a positive attitude.
• Approach problem-solving proactively, seeking assistance when needed and continuously improving skills.

Safety & Security:

• Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals.
• Exercise care when lifting heavy objects and promptly report any safety concerns or hazards.
• Ensure compliance with emergency procedures to maintain a secure environment for guests and associates.

ADDITIONAL INFORMATION:

This job description provides an overview of the key responsibilities and expectations for the Busser. It is not an exhaustive list of duties. Additional job-related tasks may be assigned as needed.