What are the responsibilities and job description for the Director of Housekeeping position at Shangri-La?
We are looking
for an Director of Housekeeping to join our team!
The Director of Housekeeping is responsible for the overall smooth running of the Housekeeping operations of the Hotel and Serviced Apartments / Residences on a daily basis by ensuring that all operational procedures and service standards are maintained by each and every staff / section.
Responsibilities :
- Is responsible for the planning, organization and supervision of the cleaning and maintenance work throughout the Hotel or Resort. Specific responsibilities include guest rooms, public areas, back of the house areas, linens, and uniforms.
- Financially responsible for all expenses of the department including labour, fixed and variable expenditures.
- Conducts shifts briefing to ensure important information such as guests, group arrivals / departures and events are cascaded to all colleagues
- Initiates and maintains effective communication between the Housekeeping Department and all other departments.
- Maintains department organization, manning level with productivity to ensure smooth operation based on forecasted occupancy and traffic
- Reviews and updates, as necessary, procedures concerning the stocking, care and control of uniforms, linen and supplies.
- Inspects the lobby, public areas and heart of house, taking corrective actions when needed.
- Inspection of VIP rooms, and all F&B outlets / banqueting areas corrective actions to be taken when needed.
- Handles guest complaints effectively and efficiently by being responsive, receptive and analytical. Within the limitation set, he / she should make quick and wise decisions to ensure total guest satisfaction whilst protecting the hotel property.
- Supervises, guides, schedules, disciplines and evaluates all staff in the Housekeeping Department.
- Ensures the highest level of safety and security by facilitating effective training programmes that delivers a high degree of awareness amongst staff.
- Maintains the departments key control procedure.
- Checks and maintains that all hygiene rules and regulations are strictly adhered to.
- Leads / assists in epidemic prevention tasks, including self-protection / disinfection / emergency response tasks.
