What are the responsibilities and job description for the Guest Service Center Manager position at Shangri-La?
Shangri-La Boracay
Located in the countrys premier beach destination, Shangri-Las Boracay Resort and Spa is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers 219 rooms including 36 villas and suites; comprehensive leisure facilities; 350 meters of secluded beach front; and a thriving ecosystem of diverse flora and fauna. Within the resort, guests may find a tranquil escape in Chi, The Spa.
DUTIES
The Service Manager Telephone / Guest Service Center provides day-to-day supervision, direction and leadership to all staff in accordance with the objectives, performance and quality standards established by Shangri-La Hotels and Resorts and the hotel. Ensures that the communication system of the hotel is well maintained and guest communication are handled politely and efficiently.
REQUIREMENTS
- Experienced in an International Hotel with a similar capacity.
- Graduate of Hospitality Management, International Hospitality Management or any related course.
- Oral and Written Fluency in English
- Must be guest-oriented, an eye for details and flexible.
- Compensation and Benefits : Local Package is offered.
