What are the responsibilities and job description for the Hostess - Restaurant Reservation Centre position at Shangri-La?
Shangri-La, Kuala Lumpur
Be part of our Shangri-La family
Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.
Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.
Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.
As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.
We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.
It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.
Duties : -
Your primary duty is to greet, welcome and seat all guests in your Outlet, take reservations and plan seating assignments. The strength and sincerity of the Shangri-Las image should reflect at all times through a friendly, courteous manner and helpful attitude extending beyond guests expectation.
It should be noted that Hostess can be designated in charge of any area at any time and therefore must have a full and comprehensive working knowledge of all areas within the Food and Beverage Division.
The Hostess works on Captain level and has the authority to ensure that all guest requests directed to her are carried out.
Requirements : -
- Pleasant personality and well groomed.
- SPM and / or Diploma in Hotel Management.
- 2-3 years minimum working experience.
- Passion for providing extraordinary service.
- Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance.
- Must be able to clearly communicate guests needs to other staff.
- Ability to work positively in a fast-paced environment.
- Due to work pass restriction, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.
