What are the responsibilities and job description for the Housekeeping - Room Attendant position at Shangri-La?
Shangri-La, Kuala Lumpur
Be part of our Shangri-La family
Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.
Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.
Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.
As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.
We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.
It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.
Job Summary
The Room Attendant cleans and supplies all assigned areas according to standards set by the Hotel.
Duties
- Ensures the service landing and back of the house is clean before start work and off duty. Sweep and mop service landing and passageway.
- Check on all vacant clean room and OS rooms and cover bed if necessary. Check on OCC DND rooms and slot in DND card after 2pm.
- Laundry for collection - to check all occupied rooms before 1.00pm and to inform for collection which the guest has already signed.
- Proceed to call for make-up room (occ) and assigned room first.
- Offer all possible assistance to guest. At 2.00pm, after calling (non-responsive) DND rooms, to physical check the rooms.
- Cleans and supplies guestrooms according to procedures. Segregate reusable and recyclable items.
- Keep trolley neat and adequately supplied. Pack trolley after every shift.
- Maintain all equipment in good working condition.
- Keep pantry neat and in good order. Order linens before off duty.
- Reports any losses or damages of linen, furniture, operating equipment, fixture or equipment for Supervisor.
- Reports maintenance deficiencies to Supervisor. Write down in PM follow up for things needing follow up.
- Touch up rooms if it has been done as occupied and guest check out before 3.45pm.
- Conduct physical check of all rooms at 4.00pm.
- Carries out any special projects / tasks assigned by Team Leader / GSM / Asst Exec Housekeeper / Exec Housekeeper.
- ESH Awareness.
Requirements
