What are the responsibilities and job description for the Service Associate - Customer Sales position at Shangri-La?
Shangri-La, Kuala Lumpur
Be part of our Shangri-La family
Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.
Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.
Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.
As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.
We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.
It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.
Responsibilities :
- Stay well-versed in hotel policies, room categories, rates, and benefits.
- Understand and apply reservation handling procedures and room inventory management.
- Manage reservations efficiently via multiple channels (direct bookings, GDS, online platforms).
- Ensure accuracy in recording reservations and maintain data integrity.
- Apply upselling techniques to maximize revenue.
- Work closely with internal teams such as Sales, Revenue, and Front Office to optimize bookings.
- Handle guest requests professionally, ensuring personalized service and problem resolution.
Qualifications :
Diploma or Degree in Hotel Management or any related field.
