Service Associate - Front Office (Overnight)

Shangri-La, Toronto

With creativity, personal commitment and an emotional sense of true hospitality, make the most positive impact on guest experiences through consistent application of Shangri-Las core practices throughout all aspects of their stay; maximizing the balance between Colleague, Guest and Owner satisfaction.

Primary Responsibilities :

• Demonstrate a high level of integrity, provide a 5-Star experience to Guests and Colleagues in providing true Shangri-La hospitality from a caring family.
• Rotate between shifts in Front Office, Service Centre, handling guest arrival and departures, guest telephone inquiries and in-house shopping purchases.
• Ensure compliance to all hotel policies, standards and core practices.
• Maintain positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and Shangri-La hospitality standards.
• As true Service Associates, meet service expectations proactively, promptly, professionally, with genuine care to attention and detail.
• Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.
• Welcome guests at airport and communicate effectively with the hotel.
• Perform check-in and escort guests to their rooms in accordance with core practices.
• Perform cashier duties and check-out procedures.
• Take part in room inspection process.
• Ensure that all requests are prepared prior to guest arrival.
• Assist in handling of guest complaints and ensure that proper follow up takes place.
• Undertake other ad hoc related responsibilities, as required.

The following is considered mandatory for this position :

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.

Other Requirements :