What are the responsibilities and job description for the Service Associate - Room Attendant (12 Month Contract) (Part-Time) 1 1 position at Shangri-La?
Shangri-La Toronto
With personal commitment and an emotional sense of gracious hospitality, make the most positive impact on guest experiences throughout all aspects of their stay by assisting colleagues and ensuring overall cleanliness, detail, care and maintenance of guestrooms, maximizing the balance between Colleague, Guest and Owner satisfaction.
Primary Responsibilities :
- Demonstrate a high level of integrity, provide a 5-Star experience to Guests and Colleagues in providing true Shangri-La hospitality from a caring family.
- Maintain positive internal and external relationships and communicate with internal colleagues to advise of guest service needs, items which require maintenance, issues or concerns in a prompt, proactive manner as appropriate.
- Ensure compliance to all hotel policies, standards, procedures and practices.
- Maintain, clean, organize, restore and restock guest rooms or other areas of the hotel according to established standards, with genuine care, attention and detail, using approved hotel products and equipment.
- Restock and account for Mini-bar items in guest rooms.Ensure guestroom welcome amenities are delivered and retreated and replenished when needed as per established policy.
- Account for inventory items and supplies used, replenishing as required and organize, stock and maintain cleanliness of floor storerooms as well as guest areas.
- Actively demonstrates teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.
- Assist other Colleagues in Housekeeping, as requested and undertakes other ad hoc related responsibilities, as required.
The following is considered mandatory for this position :
Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.
Other Requirements :
