What are the responsibilities and job description for the Service Associate - Server (12 Month Contract) position at Shangri-La?
Shangri-La Toronto
With creativity, personal commitment and an emotional sense of true hospitality, make the most positive impact on guest experiences in the Restaurant through consistent application of Shangri-Las core practices at all points of guest contact; maximizing Colleague, Guest and Owner satisfaction.
- With high integrity, ensure that guests experience the highest quality 5 star culinary standards.
- Interact with colleagues as internal customers, strategic partners in delivering Shangri-La hospitality from caring people according to brand service deliverables.
- Demonstrate creativity, personal commitment to service excellence and an emotional sense of gracious hospitality.
- As a true service Ambassador, meet service expectations proactively, promptly, professionally, with genuine care to attention, detail and efficiency.
- Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.
- Ensure compliance to all hotel policies, standards and core practices.
- As part of the Food & Beverage team, ensures quality service to guests with emphasis on cleanliness, efficiency, accuracy, professionalism and courtesy at all times.
- Provide engaging and anticipatory service that demonstrates our Shangri-La service straight from the heart.
- Ability to remain calm, positive and focused while multi-tasking in a fast paced environment.
- Must work well under pressure, possess a sense of urgency and have the ability to offer menu recommendations.
- Remove soiled dishes, linen, silverware and restore / replenish settings.
- Maintain positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and Shangri-La hospitality standards.
- Monitor and ensure smooth operations of appointed section, check for quality and cleanliness to designated F&B standards for all items.
- Participate in opening / closing, setups and breakdowns and ensure overall room ambiance, cleanliness, appropriate setting and presentation.
- Apply the necessary precautions with regards to food safety and hygiene standards.
- Undertake other ad hoc related responsibilities, as required.
The following is considered mandatory for this position :
Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.
REQUIREMENTS :
