Senior Epic Resolute Billing Analyst

This position is responsible for leading, coordinating, and supporting the implementation and eventual support of the Epic Resolute billing module installation. Responsibilities include serving as the senior point of contact with clinical/business areas that are the primary users of the information system; leading standard implementation approaches; conducting or leading analysis on workflows and system tailoring needs; assessing hardware upgrade needs; and overall coordination of team activities. The Senior Resolute Billing Analyst provides deep application understanding and displays excellent verbal and written communication skills and a customer-service oriented attitude in defining and supporting appropriate technology uses for clinical/business areas. Works closely with a variety other program teams to conduct high-quality, high-service planning, implementation, and support of information systems for department end users. This position applies high-level project management ideology/methodology to develop, manage, and execute project plans and is expected to have a high level of technical and functional competency on the assigned information systems, as well as a thorough understanding of hospital operations in assigned area. 

Works with leadership to establish priorities for the Epic billing module, assisting systems analysts in implementing Resolute updates and establishing Resolute best practices and procedures. Reviews release notes from Epic for optimization opportunities to improve billing functionality and processes. Serves as the “go-to” analyst for review and resolution of complex build issues within the application team along with being the point person in completing workflow analysis with our operational partners.

This position is responsible for ensuring accurate and timely technology support and problem resolution to internal and external customers. Resolves complex and everyday service requests relating to PC, server, and network hardware and software problems and malfunctions; interacting and consulting with clients to manage client satisfaction; providing guidance, assistance, and follow-up on client inquiries; and assisting in the implementation of desktop hardware and software.

Complete one of the following: Experience OR Competency

*In order to be adequately prepared and trained to build, test and optimize the Epic system, Shannon requires that Epic certifications be obtained within 90 days of completion of the assigned required training classes.  Required certifications must be maintained as assigned.