What are the responsibilities and job description for the Golf Course Lot Attendant position at Shanty Creek?
MUST HAVE FULL OPEN AVAILABILITY INCLUDING WEEKENDS
Shanty Creek Resorts is committed to providing our guests a unique Up North experience. Our friendly, caring staff welcomes guests with exceptional service and old-fashioned hospitality. We believe honest, long-lasting relationships with our guests, employees, neighbors, and our surrounding environment allow us to grow our business.
Position Summary:
The Lot Attendant is responsible for Greeting golfers and assisting them as they enter parking lot and approach the pro shop. They must strive to provide service to each and every guest that meets/exceeds the SCR standards of service.
Position Duties/Responsibilities:
- Promptly and politely greet golfers as they drop off their clubs.
- Load and unload player's clubs on carts provided with scorecard, pencil, and yardage marker sheet.
- Direct golfers to the pro shop or other areas.
- Clean and store carts, rental clubs, guests’ and members’ clubs.
- Keep all carts clean and stage them in neat order in designated areas.
- Organize and maintain condition of rental clubs.
- Communicate with golfers by demonstrating a positive attitude and patience.
- Closely observe all carts and rental clubs and inform golf professionals of any damage.
- Give positive impression of operation to guests as they arrive and ensure that guests leave with positive impression.
- Clean outside areas, including trash cans at end of day or as needed.
- Check practice range and pick when necessary.
- Wash range balls after picking.
- Place scorecards and pencils on carts in barn each night.
- Other duties as assigned.
Guest Service/Conduct:
Personal and professional accountability is an important aspect of employment with Shanty Creek Resorts. To that end, all Shanty Creek employees are required to adhere to Resort policies and standards of conduct while providing our guests with the highest level of service possible. No matter their position, all members of our staff may have opportunities to interact with our guests on a daily basis, therefore all employees must:
- Meet, on a daily basis, the personal appearance and uniform standards as identified by the Shanty Creek Resorts Employee Handbook.
- Utilize all tools provided to ensure that prompt and correct service and information is being given to our guests.
- Conduct themselves in a professional manner at all times, maintaining the highest standards of guest service in their interactions with fellow employees, vendors, and most importantly our guests.
- This position requires extensive guest contact and decisions that directly affect the experience of Shanty Creek Resorts’ group clients. Adherence to the Resorts’ standards of service is critical to the success of the incumbent.
Professional Experience:
No minimum level of experience is required for this position; however knowledge of the game of golf is necessary.
Education:
No minimum level of education is required for this position.
Required Skills:
- Must possess a valid driver’s license.
- Strong oral and written communication skills are required.
