What are the responsibilities and job description for the HR Generalist position at Shanty Creek?
Shanty Creek Resorts is committed to providing our guests a unique Up North experience. Our friendly, caring staff welcomes guests with exceptional service and old-fashioned hospitality. We believe honest, long-lasting relationships with our guests, employees, neighbors, and our surrounding environment allow us to grow our business.
Position Summary:
Shanty Creek Resorts is seeking a highly organized and detail-oriented HR Generalist to join our Human Resources team. Reporting directly to the Director of Human Resources, the HR Generalist will play a key role in managing day-to-day HR operations, supporting employee relations, and ensuring compliance with company policies and state and federal labor laws. The ideal candidate will have strong problem-solving skills, high integrity, and a proactive, solutions-oriented mindset.
Position Duties/Responsibilities:
Recruitment & Onboarding
- Manage the Shanty Creek Resorts careers page and applicant tracking system (ADP).
- Oversee full-cycle recruitment, including sourcing, interviewing, and onboarding candidates.
- Partner with department managers to define staffing needs and hiring strategies.
Employee Relations
- Act as a resource for employee questions and concerns, providing guidance on company policies and procedures.
- Support conflict resolution and employee investigations, ensuring fairness and consistency.
- Develop and implement employee engagement initiatives to enhance workplace culture.
HR Compliance & Administration
- Ensure compliance with state and federal labor laws, including recordkeeping and reporting.
- Maintain and update employee records in ADP and other HR systems.
- Manage the administration of employee benefits and leave programs.
Project Management
- Lead and support HR projects as part of the HR Roadmap.
- Drive process improvements and efficiency within the HR department.
- Take ownership of delegated tasks and execute them with minimal oversight.
General HR Support
- Prepare and deliver employee communications and training sessions.
- Monitor HR metrics and provide insights to support strategic decision-making.
- Support payroll processing and timekeeping accuracy through ADP.
- Other duties as assigned.
Guest Service/Conduct:
Personal and professional accountability is an important aspect of employment with Shanty Creek Resorts. To that end, all Shanty Creek employees are required to adhere to Resort policies and standards of conduct while providing our guests with the highest level of service possible. No matter their position, all members of our staff may have opportunities to interact with our guests on a daily basis, therefore all employees must:
- Meet, on a daily basis, the personal appearance and uniform standards as identified by the Shanty Creek Resorts Employee Handbook.
- Utilize all tools provided to ensure that prompt and correct service and information is being given to our guests.
- Always conduct themselves in a professional manner, maintaining the highest standards of guest service in their interactions with fellow employees, vendors, and most importantly our guests.
Professional Experience:
- 3–5 years of experience in human resources, preferably in hospitality or a similar industry.
- PHR or SHRM-CP certification preferred.
Education:
- Bachelor’s degree in Human Resources, Business Administration, or related field.
Required Skills:
- Strong proficiency with ADP/HRIS systems and Microsoft Office (Excel, Word, Outlook, PowerPoint).
- Excellent communication skills, both written and verbal.
- Proven ability to manage multiple priorities and meet deadlines.
- High level of integrity and ability to handle confidential information.
- Solutions-oriented approach with strong problem-solving skills.
