What are the responsibilities and job description for the Community Manager position at Shapell Properties Inc?
About the Role:
The Community Manager will play a pivotal role in fostering a vibrant and engaged community within our community properties. This position is responsible for building strong relationships with residents, addressing their needs, and ensuring a high level of satisfaction. The Community Manager will also oversee property operations, marketing initiatives, and community events to enhance the living experience. By effectively managing communication and feedback, the Community Manager will contribute to tenant retention and overall property success. Ultimately, this role aims to create a welcoming environment that promotes a sense of belonging and community among residents.
Minimum Qualifications:
- Minimum 2 years of experience in managing communities with100 units.
- Demonstrated leadership and strategic thinking skills.
- Effective problem solving, written and verbal communications and interpersonal skills.
- Knowledge of area multifamily market and affordable housing
- Thorough knowledge and understanding of financial reporting, preparation of annual budgets and vendor contracts.
- Knowledge of advanced sales, marketing, and apartment management.
- Prior experience in new construction and lease up preferred.
- YARDI, ADP, and Microsoft Office.
- Knowledge in Revenue Management software experience preferred.
- High level of organizational and time management skills
Preferred Qualifications:
- Experience with social media marketing and community outreach.
- Familiarity with property management software Yardi, CRM, Voyager.
Responsibilities:
- Develop and implement community engagement strategies to enhance resident satisfaction.
- Manage day-to-day operations of the property, including maintenance requests and tenant inquiries.
- Organize and host community events to foster relationships among residents.
- Collaborate with marketing teams to promote available rental units and community features.
- Monitor and respond to resident feedback through surveys and direct communication.
Skills:
The required skills in communication and interpersonal relations will be utilized daily to build rapport with residents and address their concerns effectively.
Organizational skills will be essential for managing multiple tasks, such as coordinating events and overseeing property operations.
Marketing skills will be applied to promote the community and attract new residents through various channels. Problem-solving abilities will be crucial in resolving tenant issues and improving overall satisfaction.
Additionally, familiarity with property management software will streamline operations and enhance communication with residents.
Benefits:
- 401(k)
- Dental insurance
- Vision insurance
- Health insurance
- Life insurance
- Employee assistance program
- Flexible spending accounts
- Health savings account
- Paid time off
- Referral program
