What are the responsibilities and job description for the CUSTOMER SERVICE REP position at Share Corporation?
Summary:
The Customer Service Representative is responsible for processing complex orders through an SAP environment, with a daily goal of entering 20 orders, while fielding calls, emails, and questions from both internal and external points of contact. Additional responsibilities include interactions with inbound phone calls from customers, vendors, visitors, and others to help ensure a positive encounter with Athea. The Customer Service Representative will be part of a team that provides support to each other during absences and lunches to ensure all job functions of the Customer Service department are completed accurately and proficiently daily.
Essential Job Functions:
- Entering orders into ERP system
- Answering customer calls
- Obtaining order-related information (payment info, freight info, availability, order status, etc.)
- Completion of inter-departmental processes (label request, EPA sub-registration requests, etc.)
- Suggesting products to customers as alternatives
- Answering non-technical customer questions about products
- Moving and organizing physical files
Marginal Job Functions:
- Backup coverage for the Receptionist
- Mailing physical invoices
- Other duties as assigned
Education, Qualifications, Knowledge, Skills, and Abilities:
- High school diploma or equivalent is required. Additional post-secondary education preferred
- Previous customer service in an office environment is required
- Strong proficiency with Microsoft Office Suite, with specific knowledge of Outlook, as well as experience with SAP/ERP environments (3 years of experience)
- Ability to learn a complex order entry process that takes many paths depending on the product being ordered and requires accuracy and detail
- Ability to process credit cards and other methods of payments for orders
- Typing speed of 30-60 words per minute
- Ability to multi-task and independently prioritize duties
- Ability to interact professionally and courteously with employees and third parties such as customers
- Strong critical thinking and problem-solving skills
- Ability to wear required personal protective equipment (e.g., eye protection)
