What are the responsibilities and job description for the Customer Service Specialist 1 position at Shared Services Center - Fort Smith?
As a Remote Medical Customer Service Specialist at Community Health Systems – Shared Services Center- Fort Smith, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including health insurance, flexible scheduling, 401k and student loan repayment programs. The orientation and training is Monday - Friday, 8:00am – 4:30pm CST for approximately 3 weeks. The normal working hours at Monday - Friday, 8:30am – 5:00pm AZ MST.
Required Experience:
- 1 years of medical revenue cycle experience
Preferred Experience:
- 2 years of medical revenue cycle experience
Essential Duties and Responsibilities:
- Ability to review and identify issues from calls into the telephony system in a timely manner. (50%)
- Maintain a working knowledge of workflow systems in order to properly assign follow up dates , department requests, and notate appropriately. (10%)
- Ensure all calls within business hours are answered and handled appropriately while providing exceptionally high customer service to callers within company guidelines. (10%)
- Ability to perform payment transactions and request payment from accounts reflecting a balance. (10%)
- Assist with clerical duties as needed such as email, facsimile, etc. (10%)
- Requires close supervision and guidance from the supervisor. (10%)
- This is a fully remote opportunity.
We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.
Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.
