Medical Scheduling Specialist -Remote - Patient Access Center

Job Summary

The Remote Medical Scheduling Specialist is responsible for creating, maintaining, and distributing clinician schedules for assigned hospital facilities. This role ensures schedules are accurate, open shifts are filled promptly, and clinician hours and compensation are tracked for payroll processing. The Scheduling Specialist fosters strong communication with clinicians and leadership while ensuring compliance with organizational policies and budgetary constraints. The work schedule includes an 8-hour shift with a 30-minute lunch break. Working hours will fall between 7:00 AM EST and 9:00 PM EST. Our facilities operate within this time frame, offering a variety of shift options. We have locations across multiple time zones, including Eastern Standard Time (EST), Central Standard Time (CST), Mountain Daylight Time (MDT), and Arizona Mountain Standard Time (AZ MST).

Essential Functions

• Develops and maintains hospital schedules based on workload demands, ensuring timely publication and accuracy in scheduling software.
• Communicates with clinicians via phone, text, and email to address scheduling needs, manage call-offs, and handle emergency openings.
• Supports Medical Directors and site-specific scheduling needs, including contracted schedules, orientation, and shadowing arrangements for new providers.
• Verifies clinician credentials and enrollments to ensure readiness to work at assigned facilities.
• Tracks clinician hours using scheduling software, prepares reports, and collaborates with payroll for accurate and timely processing.
• Updates recruitment and staffing reports, such as "Have vs. Needs," to provide real-time data to recruiting teams.
• Monitors performance metrics and financial data, assisting management with staffing and scheduling performance reports.
• Works closely with credentialing, recruiting, and enrollment teams to ensure seamless coordination and scheduling support.
• Provides flexible hours and availability to assist Directors, VPs, and facilities with scheduling and related tasks as needed.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required
• Bachelor's Degree in Healthcare Administration, Business Administration, or a related field preferred
• 1-3 years of experience in scheduling, operations, or healthcare administration required
• 1-3 years of Physician and Advanced Practice Provider scheduling experience (or relevant scheduling experience such as surgical or patient) preferred

Knowledge, Skills and Abilities

• Proficiency in scheduling software and Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Knowledge of healthcare industry standards and protocols.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced and dynamic healthcare environment.