Healthcare Customer Service Clerk - Hybrid

Job Summary

The Healthcare Customer Service Clerk - Hybrid is responsible for performing a variety of administrative and clerical tasks to support departmental operations. Duties may include managing correspondence, processing data, auditing records, or handling specialized functions such as pre-litigation support or web access management. This role requires attention to detail, accuracy, and the ability to manage multiple tasks in a fast-paced environment. Depending on the department, specific job duties may vary but remain focused on maintaining operational efficiency and supporting the department's objectives.

Essential Functions

• Processes data entry tasks, ensuring all information is entered accurately and in a timely manner.
• Prepares and sends correspondence to internal teams, clients, or third-party organizations, maintaining clear and professional communication.
• Conducts audits and reviews of records, payments, or refunds, ensuring compliance with departmental and organizational policies.
• Assists in pre-litigation activities, including gathering documentation, preparing reports, and coordinating with legal teams.
• Manages web access requests, providing timely support to users and ensuring proper access control.
• Reviews and resolves discrepancies in data, payments, or documentation, escalating issues to the appropriate team when necessary.
• Maintains organized records and files, ensuring they are up to date and easily accessible.
• Responds to inquiries from internal and external stakeholders regarding account status, data accuracy, or correspondence.
• Supports departmental reporting and documentation efforts by preparing accurate and comprehensive reports as requested.
• Performs other duties as assigned.
• Complies with all policies and standards.
• May have to call law offices and coordinating with legal teams, contacting attorneys at times.
• This role requires 3 days in the office and allows for 2 days of remote work a week.

Qualifications

• H.S. Diploma or GED required
• Associate Degree or coursework in a relevant field preferred
• At least 1 year of prior clerical or administrative experience required
• At least 1 year of experience in the healthcare industry preferred
• At least 1 year experience in healthcare AR preferred

Knowledge, Skills and Abilities

• Proficiency in data entry and basic computer software, including Microsoft Office and department-specific systems.
• Excellent attention to detail and organizational skills.
• Strong communication skills, both written and verbal, with the ability to correspond professionally.
• Ability to prioritize tasks and manage multiple responsibilities in a dynamic environment.
• Problem-solving skills to address discrepancies and support departmental needs.