IT Field Technician

The IT Field Technician performs monitoring and operational duties on technology applications and systems.

Job Duties and Responsibilities (Essential Job Functions) Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

• Perform technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop hardware, software, Wi-Fi, printers, related peripherals, mobile devices, videoconference equipment, etc. (35-40%)
• Provide high level support to internal teams (service desk, HomeServices IT, etc.) and develop processes for escalating appropriate issues.
• Follow the standard operating procedures to appropriately provide technical support to troubleshoot and resolve supported issues (network circuit outage, server down, etc.).
• Install, maintain, upgrade and relocate PCs, related equipment and software and maintain inventory of computer hardware and software. May perform evaluation on other office equipment prior to calling an outside vendor.
• Recommend modifications for product and equipment improvement based on results or information obtained in the field; perform repairs and maintenance as required.
• Recommend purchase and upgrade of PC equipment and software, as needed.
• Perform technical diagnosis and troubleshooting for users with hardware, software, and connectivity issues. Identify, prioritize and resolve end user technical problems and questions.
• Manage support functions within Active Directory, Azure Active Directory, Exchange, O365 admin center, etc. (10-15%)
• Manage and support other corporate desktop applications such as VPN, Multi-Factor Authentication, SSO, etc. (10-15%)
• Identify and respond to security threats in the environment and assist with any remediation. (5-10%)
• Create and document policies and procedures. Document and track troubleshooting steps, incident solutions and support requests. (5-10%)
• Provide assistance for network, application, and / or production onsite systems. (5-10%)
• Perform various audits including asset management, deletion of devices from Microsoft Intune, Microsoft Endpoint Manager, and other inventory tracking software. (5-10%)
• Perform any additional responsibilities as requested or assigned. (0-5%)

Performance Expectations

Qualifications

Education :

Experience :

Knowledge and Skills :

Other (licenses, certifications, schedule flexibility / OT, travel, etc.) :

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer