Member Deposit Operations Manager

Role:

The Member Deposit Operations Manager is responsible for overseeing all aspects of deposit operations within the credit union, including ACH processing, check processing, wire transfer program, remote deposit processing, and assisting with card settlement. This role ensures compliance with regulatory requirements, optimizes operational efficiency, and manages risk in relation to deposit and payment systems. The manager will also lead a team, providing guidance and support to ensure smooth and accurate transaction processing.

This is a full-time salaried position (40 hours/week). Working hours will generally fall between 8:00am-5:30pm. 
This position will be full-time in person at our Bloomington Admin office. 

Responsibilities

• Operational Management:
  

Oversee the processing of all deposit-related functions, including wires, EFTs, ACH transactions, and mobile deposits.

Manage and monitor daily operational workflows to ensure accuracy, timeliness, and compliance.

Ensure the proper handling of rejected, returned, and exception items for wires, EFT, ACH, and mobile deposits.

Coordinate the resolution of any operational issues related to deposit services.

• Compliance & Risk Management:

Ensure that all processes follow relevant laws and regulations, including NACHA, Reg E, and BSA/AML requirements.

Regularly review and update policies and procedures for deposit operations in accordance with regulatory changes.

Conduct audits and risk assessments to ensure ongoing compliance and risk mitigation.

• Team Leadership & Development:

Lead, mentor, and develop a team of deposit operations specialists, providing training on processes, compliance, and fraud detection.

Foster a positive and collaborative team environment focused on efficiency, accuracy, and continuous improvement.

Set performance goals for the team and conduct regular evaluations.

• Process Improvement & Technology:

Collaborate with IT and product development teams to enhance operational efficiency through system upgrades, automation, and new technology implementations.

Analyze data to identify trends and opportunities for process improvements, optimizing workflow and reducing risk.

Maintain strong working relationships with vendors and service providers.

Knowledge and Skills:

• Bachelor’s degree in finance, Business Administration, or a related field.

• Minimum of 5 years of relevant experience in deposit operations or a related area.

• NCP (National Check Professional) certification and/or AAP (Accredited ACH Professional) or APRP (Accredited Payments Risk Professional) accreditation is welcomed.

• Strong knowledge of ACH, wire transfer, and check processing.

• Excellent organizational and analytical skills.

• Ability to manage multiple projects and priorities simultaneously.

Physical Requirements:

• Orientation: This position primarily requires sitting and walking.

• Standing: the ability to stand for an extensive amount of time.

• Talking: The ability to express or exchange ideas by means of spoken word to communicate information to members and coworkers.

• Hearing/Listening: The ability to perceive and react to the nature of sounds by ear.

• Lifting: The ability to occasionally lift/lower objects of between 10 and 25 pounds. Reasonable accommodations to these requirements will be made for employees with disabilities.

• Work Environment: Works in a typical office environment, Lighting and temperature levels will be moderate, and noise levels are generally quiet.

As a SharePoint employee, you will receive:

• Affordable insurance options for Medical, Dental, Vision, and more!

• Company-paid Life/AD&D, and Short-Term/Long-Term Insurances

• Generous PTO offerings

• Paid holidays generally include New Years Day, MLK Day, President’s Day, Memorial Day, Independence Day, Columbus Day/Indigenous People’s Day, Veteran’s Day, Thanksgiving Day, and Christmas Day

• 401(k) and employer match upon eligibility. Participants are vested immediately.

Salary : $65,000 - $70,000