What are the responsibilities and job description for the Technical Services Director position at Sharetec Systems?
Job Type
Full-time
Description
Sharetec is looking for a Technical Services Director to join our team!
At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Our customers rely on us to deliver powerful technology and to be their caring partner.
As a key leader within the Professional Services team, the Technical Services Director will drive technical strategy, optimize software implementation processes, and lead a team of engineers in delivering high-quality solutions to credit union clients. This role is responsible for ensuring seamless integrations, best-in-class technical support, and efficient implementation of Sharetec’s products while fostering a culture of excellence and innovation.
This is a full-time, exempt, hybrid-remote position that can be located at one of our office sites in Ft. Wayne, IN or Waco, TX. For the right candidate, fully remote work is also an option. We can only consider remote employees who reside in one of the states listed below. This role involves an expected travel commitment of less than 20%. The starting salary for this position is $120,000- $150,000.
Who Will Love This Job
Technical Leadership & Strategy
Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge.
At Sharetec, we believe in taking care of our people—both professionally and personally. Our comprehensive benefits package includes competitive salaries, medical, dental, vision, life, and disability coverage, generous Paid Time Off (PTO), paid holidays (including your birthday off!), a $1,000 employee referral program, and a 401(k) with company matching.
We are a team of bold, powerful, and caring individuals who work closely together—whether in a hybrid setting or fully remote. We stay connected through virtual events like mixology classes, escape rooms, and trivia nights, as well as quarterly all-hands meetings that keep us aligned and engaged. At Sharetec, you’ll find not just great benefits, but incredible people who lift each other up, challenge each other to grow, and make work meaningful—and fun—every day.
Sharetec is an equal opportunity employer.
#ZR
REMOTE CANDIDATES: This position is open to candidates residing in the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. We cannot consider candidates who reside in other states at this time.
Salary Description
$120,000 - $150,000
Full-time
Description
Sharetec is looking for a Technical Services Director to join our team!
At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Our customers rely on us to deliver powerful technology and to be their caring partner.
As a key leader within the Professional Services team, the Technical Services Director will drive technical strategy, optimize software implementation processes, and lead a team of engineers in delivering high-quality solutions to credit union clients. This role is responsible for ensuring seamless integrations, best-in-class technical support, and efficient implementation of Sharetec’s products while fostering a culture of excellence and innovation.
This is a full-time, exempt, hybrid-remote position that can be located at one of our office sites in Ft. Wayne, IN or Waco, TX. For the right candidate, fully remote work is also an option. We can only consider remote employees who reside in one of the states listed below. This role involves an expected travel commitment of less than 20%. The starting salary for this position is $120,000- $150,000.
Who Will Love This Job
- Someone who is a technical leader with a strong foundation in software implementation and support.
- Someone who enjoys mentoring and developing engineering teams to achieve both business and personal career goals.
- Someone who can translate complex technical concepts into actionable plans that drive efficiency and customer success.
- Someone who thrives in a fast-paced, customer-focused environment, balancing technical needs with business objectives.
- Someone who takes ownership of technical issue resolution, continuous improvement, and process optimization.
Technical Leadership & Strategy
- Oversee software implementation, configuration, and integration processes, ensuring consistency and efficiency.
- Guide technical decision-making, leveraging industry best practices and emerging technologies to drive continuous improvement.
- Act as a technical escalation point, resolving complex implementation and support challenges.
- Define and standardize implementation and configuration processes to improve efficiency and customer satisfaction.
- Serve as a trusted technical advisor to credit union clients, ensuring smooth software deployments.
- Collaborate with customers to gather requirements, define project scopes, and establish realistic timelines.
- Manage resource planning and capacity, ensuring the team meets implementation demands efficiently.
- Ensure timely resolution of technical issues and escalations, maintaining high levels of customer satisfaction.
- Lead, mentor, and develop a team of software engineers, fostering a culture of growth and accountability.
- Ensure team members have clear career paths and access to professional development opportunities.
- Promote collaboration across departments, ensuring alignment with development, support, and customer success teams.
- Balance team autonomy with business needs, optimizing efficiency and performance.
- 5 years of experience leading technical teams in software implementation, development, or technical services.
- Strong knowledge of Linux scripts, .CSV scripting, and preferably Progress database.
- Experience in software deployment, integration, and configuration in a customer-facing environment.
- Proven ability to manage and develop engineering teams, driving both individual and organizational success.
- Strong communication skills, with the ability to collaborate across departments and engage with clients effectively.
- Experience in financial services, fintech, or credit union operations is a plus.
Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge.
At Sharetec, we believe in taking care of our people—both professionally and personally. Our comprehensive benefits package includes competitive salaries, medical, dental, vision, life, and disability coverage, generous Paid Time Off (PTO), paid holidays (including your birthday off!), a $1,000 employee referral program, and a 401(k) with company matching.
We are a team of bold, powerful, and caring individuals who work closely together—whether in a hybrid setting or fully remote. We stay connected through virtual events like mixology classes, escape rooms, and trivia nights, as well as quarterly all-hands meetings that keep us aligned and engaged. At Sharetec, you’ll find not just great benefits, but incredible people who lift each other up, challenge each other to grow, and make work meaningful—and fun—every day.
Sharetec is an equal opportunity employer.
#ZR
REMOTE CANDIDATES: This position is open to candidates residing in the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. We cannot consider candidates who reside in other states at this time.
Salary Description
$120,000 - $150,000
Salary : $120,000 - $150,000
