What are the responsibilities and job description for the Technical Services Engineer position at Sharetec Systems?
Job Type
Full-time
Description
Sharetec is looking for a Technical Services Engineer to join our team!
At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Our customers rely on us to deliver powerful technology and to be their caring partner.
As a Technical Services Engineer, you will play a critical role in software deployment, implementation, and customization of Sharetec’s core banking solutions. Reporting to the Technical Services Director, you will be responsible for programming, scripting, system configurations, and working closely with customers to ensure seamless system conversions and integrations. This role requires a blend of technical expertise, problem-solving ability, and customer-facing communication skills to ensure smooth implementations and ongoing system enhancements.
This is a full-time, exempt, hybrid-remote position that can be located at one of our office sites in Ft. Wayne, IN or Waco, TX. For the right candidate, fully remote work is also an option. We can only consider remote employees who reside in one of the states listed below. This role involves an expected travel commitment of less than 20%. The starting salary for this position is $90,000-$110,000.
Who Will Love This Job
Programming & Implementation
Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge.
At Sharetec, we believe in taking care of our people—both professionally and personally. Our comprehensive benefits package includes competitive salaries, medical, dental, vision, life, and disability coverage, generous Paid Time Off (PTO), paid holidays (including your birthday off!), a $1,000 employee referral program, and a 401(k) with company matching. We are a team of bold, powerful, and caring individuals who work closely together—whether in a hybrid setting or fully remote. We stay connected through virtual events like mixology classes, escape rooms, and trivia nights, as well as quarterly all-hands meetings that keep us aligned and engaged. At Sharetec, you’ll find not just great benefits, but incredible people who lift each other up, challenge each other to grow, and make work meaningful—and fun—every day.
Sharetec is an equal opportunity employer.
#ZR
REMOTE CANDIDATES: This position is open to candidates residing in the following states: Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wisconsin. We cannot consider candidates who reside in other states at this time.
Salary Description
$90,000 - $110,000 per year
Full-time
Description
Sharetec is looking for a Technical Services Engineer to join our team!
At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Our customers rely on us to deliver powerful technology and to be their caring partner.
As a Technical Services Engineer, you will play a critical role in software deployment, implementation, and customization of Sharetec’s core banking solutions. Reporting to the Technical Services Director, you will be responsible for programming, scripting, system configurations, and working closely with customers to ensure seamless system conversions and integrations. This role requires a blend of technical expertise, problem-solving ability, and customer-facing communication skills to ensure smooth implementations and ongoing system enhancements.
This is a full-time, exempt, hybrid-remote position that can be located at one of our office sites in Ft. Wayne, IN or Waco, TX. For the right candidate, fully remote work is also an option. We can only consider remote employees who reside in one of the states listed below. This role involves an expected travel commitment of less than 20%. The starting salary for this position is $90,000-$110,000.
Who Will Love This Job
- Someone who enjoys programming, scripting, and technical problem-solving.
- Someone who excels in a high-impact, customer-facing environment, ensuring smooth and reliable financial software operations.
- Someone who is detail-oriented and enjoys configuring, testing, and deploying systems with accuracy.
- Someone who can translate technical concepts into clear, actionable steps for customers and internal teams.
- Someone who takes pride in delivering high-quality, efficient solutions that improve banking operations.
- Someone who excels in a fast paced, high energy, sometimes high stress environment ensuring smooth and reliable financial software operations.
Programming & Implementation
- Develop, modify, and maintain .CSV and Linux scripts to support system configurations and integrations.
- Write and execute custom scripts and automation tools for customer deployments.
- Troubleshoot and resolve software deployment issues, ensuring high system reliability.
- Assist in standardizing implementation and configuration processes to improve efficiency.
- Thinking outside the box and offering solutions that may be outside the current standard Sharetec product and submitting to the primary product engineering team for potential inclusion in a future release.
- Support system conversions, enhancements, and software upgrades from start to finish.
- Work directly with customers to gather requirements, configure systems, and ensure successful deployments.
- Provide technical documentation and training to customers on new system functionality.
- Ensure customer project timelines are met, tracking progress and risks proactively.
- Investigate and resolve technical issues, collaborating with internal teams to escalate as needed.
- Maintain detailed project documentation in Salesforce to track system updates, issues, and resolutions.
- Identify recurring system challenges and contribute to process improvements to reduce future issues.
- Support post-implementation system monitoring and troubleshooting for up to 30 days post-go-live.
- 3 years of experience in a technical, programming, or system implementation role.
- Strong scripting experience in .CSV and Linux scripts; familiarity with Progress database is a plus.
- Experience with system deployments, configurations, and troubleshooting in a customer-facing environment.
- Strong analytical skills and ability to solve technical problems efficiently.
- Excellent communication and documentation skills to clearly outline issues and solutions.
- Ability to adapt quickly to new technologies and processes in a fast-paced environment.
- Experience in financial services, fintech, or credit union operations is a plus.
Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge.
At Sharetec, we believe in taking care of our people—both professionally and personally. Our comprehensive benefits package includes competitive salaries, medical, dental, vision, life, and disability coverage, generous Paid Time Off (PTO), paid holidays (including your birthday off!), a $1,000 employee referral program, and a 401(k) with company matching. We are a team of bold, powerful, and caring individuals who work closely together—whether in a hybrid setting or fully remote. We stay connected through virtual events like mixology classes, escape rooms, and trivia nights, as well as quarterly all-hands meetings that keep us aligned and engaged. At Sharetec, you’ll find not just great benefits, but incredible people who lift each other up, challenge each other to grow, and make work meaningful—and fun—every day.
Sharetec is an equal opportunity employer.
#ZR
REMOTE CANDIDATES: This position is open to candidates residing in the following states: Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wisconsin. We cannot consider candidates who reside in other states at this time.
Salary Description
$90,000 - $110,000 per year
Salary : $90,000 - $110,000
