What are the responsibilities and job description for the Customer Success Support Analyst position at Sharetec?
Job Description
Job Description
Description :
Sharetec is looking for a Customer Success Support Analyst to join our team!
At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business.
As a Customer Success Support Analyst , you will utilize excellent problem solving, communication, and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. This role exists to provide outstanding, first-in-class support to clients.
This is a full-time, exempt, hybrid-remote position that can be located at one of our office sites in Ft. Wayne, IN; Waco, TX; or Canfield, OH. For the right candidate, fully remote work is also an option. We can only consider remote employees who reside in one of the states listed below. The starting salary for this position is $45,000.
Who will love this job :
- Someone who enjoys working collaboratively with internal teams to provide first in-class service to external customers
- Someone who is detail oriented, precise, with consistent work output, and exercises tireless patience
- Someone who finds satisfaction in solving problems and helping others
- Someone who is passionate about providing customer service in the banking and financial services industry
- Someone who thrives in a call center environment
- Someone who likes to provide technical assistance and advice to end-users by performing a diagnosis
- Someone who can communicate technical solutions in a user-friendly, clear, and professional manner
As a Customer Success Support Analyst, you will :
You should have :
REMOTE CANDIDATES : This position is open to candidates residing in the following states : Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wisconsin. We cannot consider candidates who reside in other states at this time.
Why Sharetec :
Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together.
At Sharetec, we believe in taking care of our people—both professionally and personally. Our comprehensive benefits package includes competitive salaries, medical, dental, vision, life, and disability coverage, generous Paid Time Off (PTO), paid holidays (including your birthday off!), a $1,000 employee referral program, and a 401(k) with company matching. We are a team of bold, powerful, and caring individuals who work closely together—whether in a hybrid setting or fully remote. We stay connected through virtual events like mixology classes, escape rooms, and trivia nights, as well as quarterly all-hands meetings that keep us aligned and engaged. At Sharetec, you’ll find not just great benefits, but incredible people who lift each other up, challenge each other to grow, and make work meaningful—and fun—every day.
Sharetec is an equal opportunity employer.
Requirements :
Salary : $45,000
