Security Supervisor (Overnight)

• Supervise admission to SAP Center at San Jose in general and especially during events by overseeing 24-hour security staff and performing magnetometer and bags checks, checking ID cards, and credentials of employees and others, interfacing with employees, the public and all vendors in the Arena. 
• Hire, train, schedule, assign, and coach and counsel 24 Hour Security staff.
• Process payroll and maintain current schedules within the ABI system.
• Ensure adequate staff coverage for all incoming calls and persons.
• Develop and implement procedures, policies, and systems for all security/safety related incidents/contingencies and train staff on their responsibilities while carrying them out.
• Work with management to determine the need for and implement programs to attain a sufficient number of staff with CPR and Basic First Aid training/certification.
• Enforce facility policies including safety, facility access, loss prevention and other relevant tasks. 

• Monitors CCTV and alarm computers as well as issue Arena ID cards.
• On-going operation of alarm systems including maintenance and trouble-shooting and electronic access control.
• Liaise with other departments regarding safety policies.
• Set-up and monitor radio equipment for Security Department.
• Implement facility emergency preparedness plans. 
• Maintain 24-hour, 7-day availability of knowledgeable security assistance.

• Participate in the recruiting, hiring and training of security employees. Establish performance objectives and conduct performance evaluations. 
• Supervise security staff; provide direction, train, evaluate and counsel. Ensure all security personnel are trained and carry out their duties in accordance with established expectations. 
• Ensure that personnel are meeting performance expectations; provide verbal and written documentation of performance; and implement strategies that enhance the efficiency and effectiveness of department operations. 
• Ensure day-to-day operations run efficiently; reassign personnel depending on operational needs. 
• Coordinate security for events and day-to-day operations. 
• Work and become familiar with staff personnel by working a variety of shifts and hours. 
• Assist, advise and guide departments regarding security regulations and procedures; provide recommendations for improving assigned security function. 
• Utilize electronic security systems, including: Wisenet Camera System, S2 Access Control, ABI Time and Attendance. 
• Initiate investigations and develop loss reduction procedures. 
• Investigate incident reports, observation reports and daily security assignments; ensure proper procedures are followed by all officers on site. 
• May oversee security equipment issuance and maintenance. 
• Perform the duties of a security officer on a regular basis. 
• Maintain files, records, and logs consistent with the needs of Security and other departments for historical information.
• Audit log entries and other written reports/memos as needed, as well as developing and implementing department strategies, procedures, and systems.
• Establish and maintain computerized records including incident reports, employee roster, and lost and found.
• Prepare and submit timely reports including payroll and other data relative to department operations.
• Maintain and administrate all 24-Hour Security software including Camera monitoring client, ISS, and Aware manager activity log.
• Establish and enforce strict procedures consistent with security and safety guidelines
• Perform other tasks and projects as required.

• Associate’s Degree and three years of relevant security experience, or combination of education and relevant experience.  Bachelor's degree preferred.
• In possession of a current BSIS Guard Card 
• CPR and First Aid Certification preferred
• Prior supervisor experience preferred
• Strong oral and written communication skills, including the ability to use discretion.
• Ability to handle multiple tasks and to use sound judgment and independence in determining priorities.
• Willingness and ability to hold others accountable for meeting performance as well as general conduct expectations.
• Demonstrated ability to remain calm and make sound decisions during critical incidents.
• Ability to keep sensitive information strictly confidential at all times.
• Knowledge and understanding of department's policies and procedures; willingness to embody and promote the team’s and department's ethics, values and operating principles.
• Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include interacting with individuals who have been experiencing a crisis.
• Demonstrated ability to lead others and supervisory experience in 24-hour environment which includes scheduling and coaching and counseling others.
• Computer skills including Outlook, Word and Excel including ability to learn new computer systems.
• Administrative and computer knowledge at a sufficient level to meet department needs including administration of Building Safety Systems including: S2 Building Access, Wisenet Camera System, Aware Manager.
• Strong customer service orientation; demonstrated ability to work well with colleagues, guests, and clients and with external organizations.
• Availability to work a variety of shifts and availability to work any of 365 days each year including weekends and holidays. 
• This job will require you to work shifts outside of SSE’s typical business hours. This position will be scheduled to work from 10:00pm – 6:00am on weekends, holidays and events as business needs require.

• Ability to sit, stand and utilize a computer for extended periods of time
• Communicate via phone and email with a variety of individuals
• Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
• Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
• Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
• May be required to travel to other company locations  
• May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations.

• Competitive compensation (base salary and variable incentive plan)
• Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ friendly)
• Pretax Transportation Benefit
• 401K (pre-tax and Roth options)
• Generous Paid Time Off Policy
• Minimum of 10 Paid Holidays and Wellness Days per year
• Complimentary or discounted sports and concert tickets
• Other League & partner discounts
• Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
• An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry

Salary : $28