What are the responsibilities and job description for the Datacenter Smart Hands Support (On-Demand, Ticket-Based) position at Sharp Brains Ltd?
Location: Scottsdale, Arizona, USA
Job Type: Part-Time Freelance Under 1099 Contract
Compensation: Hourly Basis
Job Overview:
We are seeking an experienced Datacenter Smart Hands Support Technician to provide on-demand, ticket-based assistance for datacenter operations. The ideal candidate should have an intermediate understanding of datacenter devices, cabling, hardware installation, and troubleshooting. This role requires a hands-on professional who can efficiently handle tasks related to equipment mounting, decommissioning, and general rack & stack operations.
Key Responsibilities:
- Provide on-site smart hands support for datacenter operations as per ticket requests.
- Perform hardware installations, removals, and decommissioning of servers, network devices, and other IT equipment.
- Assist with cable management, including patching, tracing, labeling, and troubleshooting.
- Conduct basic troubleshooting for hardware failures and escalate issues as needed.
- Perform visual inspections and "eye on glass" monitoring to ensure equipment is functioning properly.
- Collaborate with remote engineers to execute tasks and provide real-time support.
- Follow datacenter best practices, including maintaining cleanliness and adhering to security protocols.
Requirements:
- Previous experience in a datacenter or IT field support role is preferred.
- Basic to intermediate knowledge of IT hardware, networking equipment, and cabling standards.
- Ability to mount, stack, and rack IT equipment efficiently.
- Experience with decommissioning and troubleshooting hardware.
- Comfortable working in a structured ticket-based task system.
- Strong communication skills to coordinate with remote teams.
- Physical ability to lift and move hardware components as required.
Additional Details:
- This is an on-demand, ticket-based role; candidates will be engaged as needed.
- Compensation will be based on per task or hourly rates, depending on complexity.
- Candidates must be able to travel to the datacenter location as required.
If you are a tech-savvy, detail-oriented professional with hands-on experience in datacenter operations, we encourage you to apply.
Job Type: Part-time
Pay: $35.00 - $40.00 per hour
Schedule:
- On call
Application Question(s):
- Are you agreed to work under 1099 contract ?
Ability to Commute:
- AZ 85008, United States (Required)
Work Location: In person
Salary : $35 - $40