Field Technical Service Representative - Level 3

Overview

Under the direct supervision of the Branch Field Service Manager, the Field Service Representative (3) is responsible for properly maintaining a territory of Sharp equipment while maintaining a high level of customer satisfaction through proper communications and maintenance of equipment. As an experienced Field Service Technician, this position may also work closely with entry level Field Service Technicians in the form of a mentor or by receiving assistance with special or large accounts.

Responsibilities

• Services and maintains a full territory independently in the installation, maintenance and repair of Sharp equipment and proactively develops service plans while maintaining a high degree of troubleshooting capabilities.
• Resolves the majority of service calls within territory assignment and possibly responsible for special or specific customer accounts.
• Understands, properly performs and can teach all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
• Recommends solutions based on the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products. Can also complete all electrical troubleshooting based on these guides.
• Resolves all normal customer relations' situations and communicates any unusual customer situations to a higher level.
• Maintains parts inventory and achieves exemplary levels of inventory control and usages.
• Completes all required administrative functions in an accurate and timely manner.
• Cooperates with fellow workers and management to achieve Branch service goals.
• Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken towards resolution.
• Performs other duties as prescribed by the Branch Field Service Manager.

Qualifications

• 3-6 years of experience copier repair or repair and maintenance of electronic equipment.
• High School Diploma or equivalent mandatory.
• Technical vocational schooling preferred (electronics or electro-mechanical)
• Must possess Comptia A and Net certification.
• Must possess strong communication skills and excellent customer service skills
• Strong mechanical aptitude with the ability to recommend solutions to a variety of issues.
• Must successfully complete Sharp equipment pre-testing and training.
• Knowledge of Windows and Microsoft Office software products preferred.
• Valid Drivers License, and Automobile insurance within company guidelines.

ABOUT US: Sharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

Compensation For This Position

The compensation range for this role is $34,350-$59,200. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

Employee perks

• Flexible hybrid work schedules.
• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and wholistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
• Dynamic culture eager to innovate, enhance diversity, and work smarter.

Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran

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