What are the responsibilities and job description for the HR Connect Representative position at Sharp Decisions?
A client of Sharp Decisions Inc. is looking for an HR Connect Representative. The position is 100% remote and the hours are Monday – Friday, 9-5PM EST. The contract duration is 4 months with possible extension. **Note that this role will be on the phone for greater than 75% of working hours. *W2 only.
Description of Assignment:
The HR Connect Representative will serve as a resource to provide customer service support to employees by responding to employee inquiries, and questions received through phone calls and emails.
Responsibilities:
Provide information regarding company policies, procedures and programs
Process requests/documents; and updating HR systems while ensuring efficient delivery of customer service to employees in compliance with client policy and all state/provincial laws and federal regulations.
Work streams include but are not limited to: HRIS, Talent Acquisition, Talent Management, Employee Relations, Records, Mail Services, Compensation, Payroll/Time, Benefits, and Leave Administration.
Bachelor’s degree Human Resources, Business or related field preferred
1 years of experience in HR/payroll administrative or support role
At least 1 year of experience working in a customer service environment
Human Resource Contact/service Center Experience Preferred
Knowledge of human resources, benefits administration, payroll, talent acquisition, talent management, compensation, and leave administration preferred
Skills:
Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Experience With Case Tracking System Preferred
Experience with common HRIS systems preferred
Strong verbal, written and listening communication skills
Strong customer service skills, including meeting quality standards for services
Excellent telephone communication skills
Proven ability to handle confidential information
Strong organizational skills and attention to detail
Excellent human relations and interpersonal skills
Demonstrated problem-solving, analytical and judgement skills
Ability to effectively work with employees at all levels within the organization
Basic conflict resolution skills for handling employee situations
Ability to organize and prioritize workload
Ability to adapt to a continually changing business and work environment and manage multiple priorities available depending on workload
Description of Assignment:
The HR Connect Representative will serve as a resource to provide customer service support to employees by responding to employee inquiries, and questions received through phone calls and emails.
Responsibilities:
Provide information regarding company policies, procedures and programs
Process requests/documents; and updating HR systems while ensuring efficient delivery of customer service to employees in compliance with client policy and all state/provincial laws and federal regulations.
Work streams include but are not limited to: HRIS, Talent Acquisition, Talent Management, Employee Relations, Records, Mail Services, Compensation, Payroll/Time, Benefits, and Leave Administration.
- Note that this role will be on the phone for greater than 75% of working hours.
Bachelor’s degree Human Resources, Business or related field preferred
1 years of experience in HR/payroll administrative or support role
At least 1 year of experience working in a customer service environment
Human Resource Contact/service Center Experience Preferred
Knowledge of human resources, benefits administration, payroll, talent acquisition, talent management, compensation, and leave administration preferred
Skills:
Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Experience With Case Tracking System Preferred
Experience with common HRIS systems preferred
Strong verbal, written and listening communication skills
Strong customer service skills, including meeting quality standards for services
Excellent telephone communication skills
Proven ability to handle confidential information
Strong organizational skills and attention to detail
Excellent human relations and interpersonal skills
Demonstrated problem-solving, analytical and judgement skills
Ability to effectively work with employees at all levels within the organization
Basic conflict resolution skills for handling employee situations
Ability to organize and prioritize workload
Ability to adapt to a continually changing business and work environment and manage multiple priorities available depending on workload
