What are the responsibilities and job description for the PC LAN Technician - Central position at Sharp Decisions?
Job Details
A client of Sharp Decisions Inc. is looking for a PC LAN Technician to be based in Phoenix, AZ. The position is 100% onsite. The contract duration is 24 months with possible extension. *W2 and local only.
THIS IS NOT A REMOTE POSITION. CANDIDATE WILL HAVE TO PASS A STRICT BACKGROUND CHECK AND BECOME ACJIS CERTIFIED.
Role and Responsibilities:
These technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions within the company.
Duties Include:
Server Support, Desktop support, support customers on the network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency's warranty and non-warranty computer and printer repair work; and assist with assigned project tasks.
Ensures compliance with standards for systems software and documentation.
Teach customers how to use PC related software and hardware.
Implements software patches, security fixes, and tests and validates modified system configurations.
Install and configure PC hardware, software and peripherals.
Assist with major deployments of hardware and software.
Monitors system reliability and availability.
Attend section staff meetings.
Complete mandatory training classes and other classes as assigned.
Travel between sites to accomplish tasks.
Perform preventive maintenance on hardware and software packages to include client and server platforms.
Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.
This position will require daily travel to work sites.
SKILLS REQUIRED:
Skills Strong customer service skills
Excellent interpersonal, written and oral communication skills with ability to adjust message to audience
Knowledge of Apple devices including iOS and MacOS is a plus
Advanced troubleshooting and problem solving skills
Excellent self-organization and time management skills
Ability to work collaboratively in teams and across organizations
Ability to synthesize feedback and adjust plans accordingly
Ability to develop and write technical documentation
Ability to evaluate and test emerging technologies
Ability to apply creative solutions to business problems to ensure business needs are most effectively met
*Resource will be working in a professional environment and will be held to a dress code standard.
EXPERIENCE REQUIRED:
Qualifications and Education Requirements
General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise Ticketing and Department operating procedures
Knowledge of Microsoft products including operating systems and Office
Knowledge of Google email and standard Suite of products
Computer hardware configuration and repair knowledge
Knowledge of Ethernet network topology to assist with troubleshooting network issues
Knowledge of IT infrastructure industry standards and best practices
Advanced troubleshooting skills Problem definition and alternative analysis skills
Experience with Active Directory Experience with Windows 10 11 DCHP, ServiceNow ticketing system Experience with Server 2008 and Server 2012 engineering
Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2
*Minimum 4 years of current working experience in an IT field
*Must have a current AZ Driver's license with a good driving record
EDUCATION REQUIRED:
Qualifications and Education Requirements
General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise Ticketing and Department operating procedures
Knowledge of Microsoft products including operating systems and Office Knowledge of Google email and standard Suite of products
Computer hardware configuration and repair knowledge
Knowledge of Ethernet network topology to assist with troubleshooting network issues
Knowledge of IT infrastructure industry standards and best practices
Advanced troubleshooting skills Problem definition and alternative analysis skills
Experience with Active Directory
Experience with Windows 10
Experience with Server 2008 and Server 2012 engineering
Experience with Backup solutions
Time Reporting MS System Center Operations Manager 2012 R2
#LI-AS1
THIS IS NOT A REMOTE POSITION. CANDIDATE WILL HAVE TO PASS A STRICT BACKGROUND CHECK AND BECOME ACJIS CERTIFIED.
Role and Responsibilities:
These technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions within the company.
Duties Include:
Server Support, Desktop support, support customers on the network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency's warranty and non-warranty computer and printer repair work; and assist with assigned project tasks.
Ensures compliance with standards for systems software and documentation.
Teach customers how to use PC related software and hardware.
Implements software patches, security fixes, and tests and validates modified system configurations.
Install and configure PC hardware, software and peripherals.
Assist with major deployments of hardware and software.
Monitors system reliability and availability.
Attend section staff meetings.
Complete mandatory training classes and other classes as assigned.
Travel between sites to accomplish tasks.
Perform preventive maintenance on hardware and software packages to include client and server platforms.
Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.
This position will require daily travel to work sites.
SKILLS REQUIRED:
Skills Strong customer service skills
Excellent interpersonal, written and oral communication skills with ability to adjust message to audience
Knowledge of Apple devices including iOS and MacOS is a plus
Advanced troubleshooting and problem solving skills
Excellent self-organization and time management skills
Ability to work collaboratively in teams and across organizations
Ability to synthesize feedback and adjust plans accordingly
Ability to develop and write technical documentation
Ability to evaluate and test emerging technologies
Ability to apply creative solutions to business problems to ensure business needs are most effectively met
*Resource will be working in a professional environment and will be held to a dress code standard.
EXPERIENCE REQUIRED:
Qualifications and Education Requirements
General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise Ticketing and Department operating procedures
Knowledge of Microsoft products including operating systems and Office
Knowledge of Google email and standard Suite of products
Computer hardware configuration and repair knowledge
Knowledge of Ethernet network topology to assist with troubleshooting network issues
Knowledge of IT infrastructure industry standards and best practices
Advanced troubleshooting skills Problem definition and alternative analysis skills
Experience with Active Directory Experience with Windows 10 11 DCHP, ServiceNow ticketing system Experience with Server 2008 and Server 2012 engineering
Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2
*Minimum 4 years of current working experience in an IT field
*Must have a current AZ Driver's license with a good driving record
EDUCATION REQUIRED:
Qualifications and Education Requirements
General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise Ticketing and Department operating procedures
Knowledge of Microsoft products including operating systems and Office Knowledge of Google email and standard Suite of products
Computer hardware configuration and repair knowledge
Knowledge of Ethernet network topology to assist with troubleshooting network issues
Knowledge of IT infrastructure industry standards and best practices
Advanced troubleshooting skills Problem definition and alternative analysis skills
Experience with Active Directory
Experience with Windows 10
Experience with Server 2008 and Server 2012 engineering
Experience with Backup solutions
Time Reporting MS System Center Operations Manager 2012 R2
#LI-AS1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
