A client of Sharp Decisions Inc. is looking for a Technology Trainer to be based in Denver, CO. This position is 35 hours a week, 6 hours a day, and 100% onsite. The contract duration is 3 months with possible extension.
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This part-time position.
Trainers teach technology curriculum using books and online resources specifically designed for older adults. In person classes typically meet twice a week for ten weeks. Virtual programs are primarily one-off sessions focused around particular technology topics. Trainers guide participants in sending emails, exploring their interests online, connecting with family and friends on social media, banking online, starting small businesses, and much more. Our trainers are also fundamental in creating a community of support among participants.
This position requires solid proficiency in common software applications and devices, but more important is a dedication to teaching and the ability to effectively communicate the relevance of technology to seniors’ lives. A successful candidate will possess a high degree of patience, creativity, dependability, and problem-solving ability, along with a sense of humor and a strong commitment to social change.
Responsibilities :
Teaching technology courses virtually and in-person using the curriculum and approachCreating a comfortable and supportive learning environmentOffering personalized support to callers on the hotlinesMaking outbound calls to membersMaintaining professionalism at all timesRepresenting and promoting culture and opportunities to course participantsEngaging in regular communication with staff, including feedback on site issues, curriculum, etc.Coordinating with site staff, including site visits, graduations, etc.Submitting paperwork in a timely mannerCollecting surveys and evaluationsEntering data into Salesforce databaseParticipating in trainer meetings and other training eventsRecruiting participants, as neededParticipating in special projects, as needed (ex. outreach, curriculum, etc.)Supervising volunteers who assist classes, as needed Degree of autonomy and independent judgmentTechnology Trainers possess a moderate degree of autonomy and independent judgment especially in relationship to programs they’re assigned to teach and deliver. Technology trainers set the tone, manage the environment, and help guide groups of all sizes towards learning objectives that are preset.Decision-making authority
Technology Trainers have limited decision-making authority and must adhere to client’s training standards, approaches, and methodologies throughout all interactions with participants.Diversity of the challenge
Technology Trainers have a diverse, albeit narrow, challenge. They are responsible for working with older adults aged 60 in myriad settings who all possess different levels of experience and skills related to tech adoption and digital literacy. This complex set of situations forces Technology Trainers to think on their feet, act quickly, and apply a broad brush to different circumstances.Primary nature of interaction the position has with others – informative / coaching
Technology Trainers’ interactions with others (customers, I.e., seniors) are predominantly educational and coaching in nature. They are largely assigned to help older adult participants master technology skills with broader applications to daily life. Internally, trainers work with their counterparts and other program staff to retrieve assignments and connect about best practices.Potential impact on client’s success (directly or indirectly) -
Our client’s success is predicated on engaging their membership base with services, resources, and offerings that speak to the 50 market. Technology Trainers are on the front lines, delivering programs through the success and growth as an organization. The more individuals Technology Trainers interact with, the more successful and far-reaching the impact will be across the country.
Qualifications :
Excellent speaking and communication skillsAbility to communicate technical information clearly in EnglishExperience teaching teenagers, adults, and / or seniors, preferableProficiency with Windows computers, iOS, popular social media sites, and other common technologies / devicesComfortable traveling to various senior / community centers as needed, when / if safe to do soAbility to work independently and as part of a training teamSuperior time-management skillsFlexibility, patience, and a sense of humorMinimum of 1 year experience in a professional work setting
