What are the responsibilities and job description for the Collector- Revenue Cycle Consumer Center - Sharp Corporate - Day Shift - Full Time position at Sharp HealthCare?
Hours : Shift Start Time :
8 AM
Shift End Time : 4 : 30 PM
AWS Hours Requirement :
8 / 40 - 8 Hour Shift
Additional Shift Information :
Weekend Requirements :
As Needed
On-Call Required :
Hourly Pay Range (Minimum - Midpoint - Maximum) :
24.750 - $30.860 - $36.970
The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.
What You Will Do
To collect private pay receivables from point of payment or to assignment to bad debt, via initiating and responding to patient inquiries.
Required Qualifications
- H.S. Diploma or Equivalent
Preferred Qualifications
Essential Functions
Prepare delinquent accounts for transfer to outside collection agency after all avenues for obtaining payment have been exhausted.
Review accounts and make the necessary adjustments to achieve correct balances.
Based on retroactive review of financial information or receipt of new eligibility information, prepare and / or report cancellations to outside agencies.
Act as liaison to outside collection agency to ensure payment collection and recovery.
Report payments and adjustments as required.
Establish mutually acceptable payment arrangements (budget plans) in accordance with policy and procedure.
Budget plan edit list worked in a timely manner.
Ensure payment arrangements exceeding policy are reviewed by Team Leader.
Monitor accounts to ensure promised payments are received and agreements are cancelled when broken.
Print, review and mail budget plan contracts as per established policy and procedure.
Assess accounts via PCS (Paperless Collection System) workfile to commence direct collections action by initiating phone calls (average of 3 calls per patient) to patient / guarantors according to guidelines established for Department and conveyed by Team Leader.
Initiate budget plan, collection assignment, insurance rebill or charity process after determination of recovery.
Communicate with all co-workers, insurance carriers, patients, etc. and maintain professionalism regardless of provocation by caller.
Dispense information regarding Sharp HealthCare policies and procedures in a positive, accurate manner.
Diffuse irate callers and / or transfer callers to Team Leader when appropriate.
Demonstrates cooperation and teamwork via participation in other projects (i.e. special reports). Assists co-workers as needed in training, coverage, backlogs, and responding to the needs of the Department.
Attends and actively participates in unit and staff meetings.
Displays positive, cooperative attitude.
By assigned alpha designation, process correspondence from patients, responding via customized letter, itemized statement or insurance re-billing as required.
Document Computer system with financial notes to indicate all actions taken.
Demonstrates self-motivation.
Works independently with minimal supervision.
Demonstrates adaptability / flexibility in working with patients and in work assignments.
Accepts responsibility in areas related to position duties. Attends available education classes and seminars as they arise.
Knowledge, Skills, and Abilities
Sharp HealthCare is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class
Salary : $36,970
