What are the responsibilities and job description for the Assistant Association Manager position at Sharpe Project Developments?
Direct Reports: Concierge employees
Indirect Reports: Maintenance team and 3rd party service vendors.
Duties and Responsibilities
- Operation/Service coordination, including but not limited to:
- Dispatch maintenance service requests, and work with maintenance to prioritize daily list.
- Solicit bids for work in the building by contract and 3rd party service providers. Manage quality of their work and projects.
- Liaison to Residents and/or Board in coordinating all aspects of common area management, project construction, move in/out, and general operations. Understand and operate all management systems proficiently.
- Manage process improvement. Responsible for inputs to financial processes – A/R, A/P, Security Deposits, etc...
- Expense management to include scanning and coding all invoices in Vantaca.
- Assist in HOA dues, rent, or fee collections each month.
- Prepare violation letters for manager review, assess and collect fines, late fees, damage assessments, security deposits/returns, utility deposits/returns concessions and miscellaneous income.
- Understand, help create, and help adhere to annual operating budgets.
- Assist in the creation of the monthly financial packets.
- Deliver excellent resident service through the following:
- Author and deliver building announcements.
- Maintain an accurate website.
- Proactively communicate with the Board and Manager on property issues.
- Coordinate annual fire/life safety drills.
- Prepare resident newsletter on regular schedule as determined by
- Process all resident move in/out including Welcome Packets new owner orientations.
- Serve as a resource for marketing and leasing (where applicable) by:
- Understanding property metrics (market rates, % leased, insurance, basic info)
- Be able to explain building amenities to prospective tenants.
- Collection of marketing data
- Manage leasing lists and process (collect leases, add/remove permits)
- Contribute to leadership and people development by:
- Managing vendors in the building.
- Execution of personal training plans.
- Develop and deliver team objectives and assist with performance appraisals of direct reports.
- Oversight of concierge team and shift schedules.
