What are the responsibilities and job description for the Association Manager position at Sharpe Project Developments?
Direct Reports: Concierge and Maintenance employees (other on-site employees of HomeOwners Advantage)
Indirect Reports: 3rd party service vendors.
- Operation/Service coordination, including but not limited to:
- Dispatch maintenance service requests, and work with engineer to prioritize daily list.
- Solicit bids for work in the building by contract and 3rd party service providers. Manage quality of their work and projects.
- Direct liaison to Residents and Board members in coordinating all aspects of common area management, project construction, move in/out, and general operations.
- Understand and operate all management systems proficiently.
- Manage process improvement.
- Create annual business plan and deliver services to the community as outlined in the business plan
- Responsible for inputs to financial processes – A/R, A/P, Security Deposits, etc...
- Expense management to include scanning and coding all invoices in Vantaca.
- Collect all HOA dues, rent, or fees each month.
- Assess and collect fines, late fees, damage assessments, security deposits/returns, utility deposits/returns, concessions, and miscellaneous income.
- Create and adhere to annual operating budgets.
- Create and distribute the monthly financial packets inside the contracted timeframe.
- Deliver excellent resident service through the following:
- Author and deliver building announcements
- Maintain an accurate website
- Proactively communicate with the Board on property issues including weekly update to the Board using the HomeOwners Advantage template.
- Coordinate annual fire/life safety drills.
- Serve as a resource for marketing and leasing (where applicable) by:
- Understanding property metrics (market rates, % leased, basic info)
- Be able to explain building amenities to prospective tenants
- Collection of marketing data
- Contribute to leadership and people development by:
- Managing vendors in the building.
- Executing on personal training plan.
- Develop and deliver objectives and performance appraisals of direct reports
