What are the responsibilities and job description for the Bilingual Customer Service Representative (Spanish/English) position at Sharpened Image?
We are seeking Bilingual Customer Service Representatives for our Middle River, MD location . Must have at least 1-2 year of previous customer service and call center experience. This is a long term contract based position. Pay $12-13 / hr. paid on a weekly basis .
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Assists customers with the account opening process
Accurately explains the terms / conditions and policies / procedures relating to the account
Processes account payments, perform cash out process at end of shift
Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer
Performs account maintenance, including account changes, adjustments, and statement requests
Contacts customers for additional account information
Assists in problem correspondence as required
Prepares reports including CSR Daily Activity report and cash out report
Requirements :
Must be able to submit to and pass a criminal background check
Must be able to submit to and pass drug screening
Must have exception customer service skills
Salary : $12 - $13
