What are the responsibilities and job description for the Employment and Training Worker I/II position at Shasta County?
ABOUT THE POSITION
Provides employability services to eligible applicants of the CalWORKs and CalFresh employment and training programs; applies program regulations and procedures; assesses employment potential and barriers that interfere with securing employment; identifies needs for social and health services and makes referrals; uses an automated system to maintain and monitor participants' records and generate reports; may determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; and performs related work as required.
DISTINGUISHING CHARACTERISTICS
Employment and Training Worker I
Working under close supervision, the Employment and Training Worker I is the entry / trainee level in the Employment and Training Worker series. Employees in this class receive in-service training on program rules and regulations, county policies and procedures, as well as the performance of routine duties related to the provision of employment services. As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised. Employees are expected to promote to Employment and Training Worker II after one (1) year of satisfactory performance at the trainee level.
Employment and Training Worker II
Working under general supervision, Employment and Training Worker II is the journey level in the Employment and Training Worker series. Employees at this level are expected to be fully qualified and able to perform a wide range of employability services. Positions in this class are flexibly staffed and are normally filled by advancement from the lower level of Employment and Training Worker I, or if filled from the outside, require prior related experience. The Employment and Training Worker II differs from the Employment and Training Worker III in that the latter is the advanced journey level and may be assigned lead worker duties.
Supervision Exercised and Received : The Employment and Training Worker II receives supervision from an Employment and Training Supervisor.
IDEAL CANDIDATE
The ideal candidate will have a working knowledge of Redding and the surrounding areas of Shasta County, including the socio-economic conditions, employment opportunities and barriers, and available social and economic resources, including the programs administered by the Economic Mobility Branch. The individual would have experience working with economically disadvantaged individuals especially in the areas of career counseling, vocational guidance, and assessment and identification of employment barriers. The ideal candidate would be organized, self-motivated and able to work independently or as part of a team and would also have initiative and to work efficiently and effectively; work proactively rather than reactively; possess flexibility in working style and be adaptable to change. The ideal candidate will also possess public speaking skills to include experience speaking in front of groups or individuals, leading meetings, facilitating workshops and delivering training. The ideal candidate would also have resume writing and reviewing experience, be detail oriented and have strong writing and proofreading skills.
EXAMPLES OF ESSENTIAL DUTIES
Employment and Training Worker I
Duties may include, but are not limited to, the following. For Employment and Training Worker I, duties are performed at the trainee level : Interviews and evaluates eligible program participants' employability to assist participants in achieving economic mobility; interprets Learning Disability Evaluations; assesses clients' employment and education history; identifies employment-related skills, abilities, and barriers; develops goals and plans to improve skills and abilities and overcome barriers; provides career guidance, and employment and training counseling; provides labor market information related to local employment possibilities; and as appropriate, refers clients to employment-related educational and training opportunities; may refer clients to other services such as substance abuse or domestic violence programs as appropriate; conducts orientation workshops for new and returning program participants; reads, comprehends, and applies complex regulations, rules, policies, and procedures; explains relevant program regulations, rules, and policies to clients and the general public; conducts ongoing research to identify employment and training opportunities for program participants; completes and processes disbursement of funds documents for clients' authorized supportive services, i.e., childcare and transportation; operates a personal computer, including software programs and an automated system, to enter and retrieve data, manages individual client cases and overall caseload, compiles statistical reports, and performs other assigned duties; maintains regular contact with clients to monitor each client's completion of tasks and progress toward attaining economic mobility, and compliance with program requirements; documents evidence of individual clients' non-compliance with program rules and regulations, and follows procedures related to the imposition of sanctions; performs a variety of clerical duties related to organizing, prioritizing, and scheduling assignments; meeting deadlines; completing forms, reports, and other documents; maintaining automated and manual files and logs; managing client cases; and fulfilling other responsibilities, as required; establishes and maintains cooperative, effective working relationships with program participants, department employees, and all others with whom contact is made during the normal course of business; performs related duties as assigned.
Employment and Training Worker II
Duties may include, but are not limited to, the following. For Employment and Training Worker II, duties are the same as Employment and Training Worker I, but performed at the journey level.
TYPICAL QUALIFICATIONS
It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.
Employment and Training Worker I
Knowledge of : General goals and purpose of employment preparation and training programs and public social services programs; effective and appropriate career, vocational, and employment counseling techniques; occupational fields and regional labor market trends for private and public sector employers; services provided within the department or agency that program participants may require and the procedure for referring participants for those services; local and regional socio-economic conditions; characteristics, customs, and unique needs of local ethnic / cultural populations; department and community resources available to program participants; computer terminology and computer keyboard arrangement.
Ability to : Apply techniques and methods for conducting successful employment-related interviews, record keeping, and standard office procedures; elicit factual information from prospective and current program participants who may exhibit behavior indicative of those experiencing deprivation and / or emotional difficulties; accurately gather, record, and evaluate data necessary for the implementation of appropriate employment preparation and training programs; prepare reports, forms, plans, and agreements required by program rules, regulations, policies, and procedures; use fact-finding techniques and perform in-depth and interactive interviewing; plan and organize caseload to ensure that deadlines and regulations regarding time limits are met; read, understand, apply, and explain complicated and detailed correspondence and reports, regulations, and policy directives; determine appropriate course of action in emergency situations; enter information accurately into a computerized system and navigate effectively through automated multi-screen client record system; identify client problems that require referral to other social or community resources; speak and write in a clear and concise manner, using correct English; read, comprehend, apply, and follow complex rules, regulations, policies, procedures, and other written instructions, including the policies, procedures, and programs of the Health and Human Services Agency; use tact and diplomacy when communicating with all persons, including those with different socioeconomic and cultural backgrounds; identify and assess program participants' employment barriers and develop individual participant plans; monitor individual participants' compliance with program regulations and when appropriate, implement required sanctions; regularly evaluate individual participants' progress toward meeting established goals; use appropriate methods to motivate and encourage participants and when necessary, to counsel participants who have not met goals or expectations; coach individual participants in how to prepare for a job interview and meet future employers' job performance expectations; establish, maintain, and manage complex records; establish and maintain cooperative working relationships with co-workers, supervisory and managerial staff, and all others with whom contact is made during the normal course of business; operate office equipment such as a personal computer, (including automated systems and software programs utilized by the department or division), calculator, and photocopier.
The minimum qualifications for this position are :
EITHER
One (1) year of full-time experience determining eligibility for loans, financial assistance, unemployment, or veterans’ benefits, or publicly or privately funded health, counseling, or social services;
Six (6) months of full-time experience determining eligibility for loans, financial assistance, unemployment, or veterans’ benefits, or publicly or privately funded health, counseling, or social services AND completion of fifteen (15) semester (22 quarter) college units in career planning, vocational guidance principles, personality development, occupational testing and measurement, or counseling preparation;
Eighteen (18) months of full-time experience providing case management, vocational guidance, employment counseling, or employment placement services AND completion of fifteen (15) semester (22 quarter) college units in career planning, vocational guidance principles, personality development, occupational testing, or counseling preparation;
Two (2) years of full-time experience providing case management, vocational guidance, employment counseling, or placement services;
A bachelor's degree in a behavioral science (psychology, sociology, social work, counseling, vocational guidance), education, business / public administration, or a closely related field, including successful completion of fifteen (15) semester or 22 quarter college units in career planning, vocational guidance principles, personality development, occupational testing and measurement, or counseling preparation AND one (1) year of full-time experience performing vocational guidance, employment counseling, or placement services.
Employment and Training Worker II
Knowledge of : General goals and purpose of employment preparation and training programs, and public social services programs; effective and appropriate career, vocational, and employment counseling techniques; occupational fields and regional labor market trends for private and public sector employers; services provided within the department or agency that program participants may require and the procedure for referring participants for those services; local and regional socio-economic conditions; characteristics, customs and unique needs of local ethnic / cultural populations; department and community resources available to program participants; computer terminology and computer keyboard arrangement.
Ability to : Apply techniques and methods for conducting successful employment-related interviews, record keeping, and standard office procedures; elicit factual information from prospective and current program participants who may exhibit behavior indicative of those experiencing deprivation and / or emotional difficulties; accurately gather, record, and evaluate data necessary for the implementation of appropriate employment preparation and training programs; prepare reports, forms, plans, and agreements required by program rules, regulations, policies and procedures; use fact-finding techniques and perform in-depth and interactive interviewing; plan and organize caseload to ensure that deadlines and regulations regarding time limits are met; read, understand, apply, and explain complicated and detailed correspondence and reports, regulations, and policy directives; determine appropriate course of action in emergency situations; enter information accurately into a computerized system and navigate effectively through automated multi-screen client record system; identify client problems that require referral to other social or community resources; speak and write in a clear and concise manner, using correct English; read, comprehend, apply, and follow complex rules, regulations, policies, procedures and other written instructions, including the policies, procedures, and programs of the Health and Human Services Department; use tact and diplomacy when communicating with all persons, including those with different socioeconomic and cultural backgrounds; identify and assess program participants' employment barriers and develop individual participant plans; monitor individual participants' compliance with program regulations and when appropriate, implement required sanctions; regularly evaluate individual participants' progress toward meeting established goals; use appropriate methods to motivate and encourage participants and when necessary, to counsel participants who have not met goals or expectations; coach individual participants in how to prepare for a job interview and meet future employers' job performance expectations; present training workshops to groups of program participants; establish, maintain, and manage complex records; establish and maintain cooperative working relationships with co-workers, supervisory and managerial staff, and all others with whom contact is made during the normal course of business; operate office equipment such as a personal computer, (including automated systems and software programs utilized by the department or division), calculator, and photocopier.
The minimum qualifications for the position are :
EITHER
One (1) year of full-time experience comparable to Employment and Training Worker I;
One (1) year of full-time experience determining eligibility for loans, financial assistance, unemployment, or veterans’ benefits, or publicly or privately funded health, counseling, or social services (see note below);
Thirty (30) months of full-time experience performing vocational guidance, employment counseling, or placement services AND completion of fifteen (15) semester or twenty-two (22) quarter college units in career planning, vocational guidance principles, personality development, occupational testing and measurement, or counseling preparation;
Three (3) years of full-time experience performing vocational guidance, employment counseling, or placement services;
A bachelor's degree in behavioral science (psychology, sociology, social work, counseling, vocational guidance), education, business / public administration, or a closely related field, including successful completion of fifteen (15) semester or twenty-two (22) quarter college units in career planning, vocational guidance principles, personality development, occupational testing and measurement, or counseling preparation AND one (1) year of full-time experience performing vocational guidance, employment counseling, or placement services.
Note : Applicants with two or more years of experience as a caseworker may qualify as long as experience includes work in programs having a work component, (e.g. CalWORKs, CalFresh, General Assistance, etc.) This experience must have included performance of employment services activities such as gathering work history information, referrals to employment resources, CalWORKs Diversion services, reviewing program work requirements with applicants or recipients, reviewing the benefits of working on welfare (including Medi-Cal, CMSP, and CalFresh applicants and recipients), referring to or providing supportive services such as child care benefits, determining exemptions from program work requirements, and / or referrals to services related to mental health, domestic violence, and substance abuse. This requirement is not typically met if the eligibility experience is limited to Medi-Cal or Foster Care programs.
SPECIAL REQUIREMENTS
- Possession of a valid California driver’s license.
SUPPLEMENTAL QUESTIONS
Responses to the following must be submitted with a completed application.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to ten (10) pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
OTHER CONSIDERATIONS
APPLICATION AND SELECTION PROCEDURES
Shasta County Personnel will accept applications and responses to the supplemental questions until 12 : 00 p.m., on January 27, 2025. A Resume and / or Cover Letter will be accepted in addition to the application form but will not serve as a substitute for a completed application. It is not acceptable to complete the application with statements such as, “Refer to Resume and / or Cover Letter,” or “See Attached Resume and / or Cover Letter” the employment application must be completed in its entirety prior to submission. Incomplete applications will not be processed. Closing date postmarks or faxes will NOT be accepted. This recruitment will establish a list that may or may not be used by other departments. Prior applicants must reapply to be considered.
Applicants will be screened and those considered best qualified will be invited to appear for an oral and / or written examination. Meeting the announced requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and / or practical exam(s), oral interview, or any combination thereof.
Veterans' Credit : Veterans (as defined by California Government Code section 18973) who have been discharged from military service under conditions other than dishonorable and who receive a passing score on all components of the employment examinations (up to and including oral examinations) shall receive credit for an additional five points to be added to their final examination score. To be considered for this credit, a veteran MUST provide a copy of his or her discharge document (DD-214 or equivalent) and information as to the type of discharge (honorable, dishonorable, etc.) WITH THE EMPLOYMENT APPLICATION ON OR BEFORE THE FINAL FILING DATE.
Applicants are encouraged to apply on-line at www.ShastaCountyCareers.com or submit an application to the Shasta County Personnel Office.
Arrangements may be made to accommodate applicants with disabilities. Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin. Shasta County does not discriminate on the basis of disability. If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at (530) 225-5515; relay service (800) 735-2922; fax (530) 225-5345.
Shasta County will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Shasta County is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov / fair-chance-act.
SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
Salary : $41,676 - $59,808
