Health and Human Services Agency Program Manager

ABOUT THE POSITION

Under general direction of the Health and Human Services Agency Director, a Health and Human Services Agency Branch Director, or a Health and Human Services Agency Deputy Director, provide leadership in planning, organizing, and directing the activities of a unit or division including administrative services and Health and Human Services Agency programs, and to perform related duties as required.

DISTINGUISHING CHARACTERISTICS

A position in this classification is responsible to a Health and Human Services Agency Branch Director, Health and Human Services Agency Deputy Director, or the Health and Human Services Agency Director for the management of Agency functional units or divisions. The incumbent is responsible for planning, supervising, evaluating, and monitoring programs or administrative functions which require knowledge of federal, state, and local government operations and health and human service programs and functions. The position is a key member of the Agency’s management team. Special skills and / or experience may be required relative to the duty assignment.

IDEAL CANDIDATE

The ideal candidate will have a deep desire for serving those in need, while promoting community health and well-being. This individual will be a positive contributor to the site culture and exemplify the agency values of Collaboration, Adaptability, Respect and Excellence. We welcome a candidate who is interested in a fast-paced, team-oriented environment, who is organized, has strong communication skills, and can work collaboratively with internal and external system partners.

EXAMPLES OF ESSENTIAL DUTIES

Duties may include, but are not limited to the following :

Provides innovative and enthusiastic leadership to strategically plan, implement, and coordinate administrative and / or program support services within the Agency; thinks creatively, develops new approaches as needed, focuses on results and health and human services outcomes, and exercises initiative, ingenuity, and sound judgment in preventing, identifying, and solving difficult problems; plans, assigns, directs, supervises, and coordinates the work of a variety of administrative, technical, and / or program staff; provides guidance to subordinates on Agency philosophy, goals, objectives, policies, and procedures; evaluates performance of personnel and recommends appropriate course of action; Interviews, selects, and recommends the hiring of new staff members; develops and tracks staff development and training; works under limited supervision, prioritizes work assignments, works well under pressure, delegates effectively, and works cooperatively to optimize integration and access to Health and Human Services programs; designs strategies or coordinates the effective communication of Health and Human Services information to the community and / or potential recipients and effectively represents the Agency before other County departments, community groups, governmental agencies, and the public; promotes efforts to enhance cultural competency and reduce health and social inequities; resolves conflicts with staff and customers; evaluates overall activities of the unit or division and prepares or oversees budgets, staff reports to the Board of Supervisors, contracts and memos of understanding in accordance with local, state, and federal requirements; coordinates the maintenance of software, hardware, and other technological equipment and may be assigned to oversee implementation of automation projects within the Agency; and prepares and monitors strategic and operational procedures in accordance with local, state, and federal requirements.

QUALIFICATIONS

It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.

Any combination of education and experience sufficient to directly demonstrate possession and application of the following :

Knowledge of : Health and Human Services Agency vision, philosophy, and mission; functions and services of department, other community agencies and resources specific to duty assignment; leadership, management, supervision, and training; current issues related to Health and Human Services nationally, state-wide, and locally; and program management including development, oversight, proposal and grant writing, contracts, budget preparation, fiscal and contract monitoring, program supervision and evaluation, and principles of staff training, coaching, mentoring, and staff development.

Ability to : Demonstrate leadership including planning, organization, thinking strategically and setting goals and objectives; plan, implement, and evaluate health and human services programs and intervention strategies in areas specific to the duty assignment, and make program changes in response to program evaluation to most effectively improve health and human services priorities; think critically and creatively, e.g., develop new approaches as needed, focus on results, exercise initiative, demonstrate ingenuity, think strategically, and show sound judgment in identifying and pursuing sources of program funding; work independently under limited supervision, prioritize work assignments, show excellent organizational skills, and work well under pressure of deadlines; ensure compliance with policies and regulations; prepare and enforce department procedures relating to personnel, budgeting, financial, compliance, and training; respond and direct assigned staff effectively in an emergency or disaster; utilize strong verbal and written communication skills; speak effectively to groups and organizations; prepare clear, concise recommendations, reports, and plans; work collaboratively and effectively with local and state agencies, community groups, medical and social service communities, public news media, Agency staff, including addressing problems of a sensitive and / or political nature; train, motivate and effectively direct and evaluate the work of supervised staff; obtain grant funding and maximize resources to support the work of the agency; actively support and promote the mission of the agency; collaborate with the directors of the other Agency branches, supervise staff who may be assigned within other branches, and ensure good customer service; maintain a steady sense of humor and enthusiasm; possess a deep desire for serving those in need while promoting community health and well-being; contribute positively to the site culture and exemplify the agency values of collaboration, adaptability, respect and excellence; and thrive in a fast-paced, team-oriented environment.

MINIMUM QUALIFICATIONS

Three (3) years of progressively more responsible experience supervising, managing, or administering health or human service-related programs, AND a minimum of a baccalaureate degree in community or public health, mental health, or social work, or a field closely related to the area of assignment.

A degree in accounting, business, public administration, community relations, journalism, communications, marketing, information technology or computer science, epidemiology or program evaluation or other closely related field to the area of assignment may be accepted.

A master’s degree with specialization in the field of assignment is highly desired and may be substituted for one (1) year of experience.

SPECIAL REQUIREMENTS

Possession of a valid California driver’s license.

SUPPLEMENTAL QUESTIONS

Responses to the following must be submitted with a completed application.

• Do you have progressively more responsible experience supervising, managing or administering health or human service-related programs? If “Yes,” please list the job title(s), dates of employment, and the job duties where you obtained this experience. If “No,” type N / A.
• Do you have a Bachelor’s degree? If “Yes,” please list the field the degree is in. If “No,” type N / A.
• Do you have a Master’s degree? If “Yes,” please list the field the degree is in. If “No,” type N / A.
• I understand this position requires a valid California Driver’s License. Yes / No

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and / or move up to 10 pounds. Specific visions abilities required by this job include close vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

This position is a desk job with reading, talking, attending meetings, and the use of a computer.

OTHER CONSIDERATIONS

APPLICATION AND SELECTION PROCEDURES

Shasta County Personnel will accept applications and responses to the supplemental questions until 12 : 00 p.m., on March 14, 2025. A Resume and / or Cover Letter will be accepted in addition to the application form but will not serve as a substitute for a completed application. It is not acceptable to complete the application with statements such as, “Refer to Resume and / or Cover Letter,” or “See Attached Resume and / or Cover Letter” the employment application must be completed in its entirety prior to submission. Incomplete applications will not be processed. Closing date postmarks or faxes will NOT be accepted. This recruitment will establish a list that may or may not be used by other departments. Prior applicants must reapply to be considered.

Applicants will be screened and those considered best qualified will be invited to appear for an oral and / or written examination. Meeting the announced requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and / or practical exam(s), oral interview, or any combination thereof.

Veterans' Credit :   Veterans (as defined by California Government Code section 18973) who have been discharged from military service under conditions other than dishonorable and who receive a passing score on all components of the employment examinations (up to and including oral examinations) shall receive credit for an additional five points to be added to their final examination score. To be considered for this credit, a veteran MUST provide a copy of his or her discharge document (DD-214 or equivalent) and information as to the type of discharge (honorable, dishonorable, etc.) WITH THE EMPLOYMENT APPLICATION ON OR BEFORE THE FINAL FILING DATE.

Applicants are encouraged to apply on-line at  www.ShastaCountyCareers.com  or submit an application to the Shasta County Personnel Office.

Arrangements may be made to accommodate applicants with disabilities. Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin. Shasta County does not discriminate on the basis of disability. If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at (530) 225-5515; relay service (800) 735-2922; fax (530) 225-5345.

Shasta County will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Shasta County is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov / fair-chance-act.

SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Salary : $84,204 - $107,472