What are the responsibilities and job description for the Staff Services Analyst I/II position at Shasta County?
THE CURRENT VACANCY IS IN THE BEHAVIORAL HEALTH AND SOCIAL SERVICES
BRANCH OF THE HEALTH AND HUMAN SERVICES AGENCY
ORAL EXAM IS TENTATIVELY SCHEDULED FOR FEBRUARY 2025
SKILLS OR EXPERIENCES LISTED UNDER THE IDEAL CANDIDATE
STATEMENT MAY ALSO BE USED TO SCREEN APPLICATIONS
SEE “SPECIAL REQUIREMENT” SECTION REGARDING
POSSESSION OF A VALID DRIVER’S LICENSE
RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED
FINAL FILING DATE: FEBRUARY 17, 2025 AT 12:00 PM
SALARY INFORMATION
Staff Services Analyst I
$4,327 - $5,522 APPROXIMATE MONTHLY* / $24.96 - $31.86 APPROXIMATE HOURLY*
Staff Services Analyst II
$4,770 - $6,089 APPROXIMATE MONTHLY* / $27.52 - $35.13 APPROXIMATE HOURLY*
*Please refer to the appropriate Bargaining Unit Memorandum of Understanding for potential future salary increases* Please visit https://www.shastacounty.gov/personnel/page/labor-agreements-mous.
ABOUT SHASTA COUNTY
Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere. With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.
ABOUT THE DEPARTMENT
Health and Human Services Agency
The Shasta County Health and Human Services Agency (HHSA) partners with communities to protect and improve the health and well-being of Shasta County residents. Established in 2006, the HHSA is organized into four branches: Behavioral Health & Social Services, Public Health, Economic Mobility, with a centralized Administration Services. The HHSA promotes optimal health for all. The frail, the abused, the mentally ill and those without resources look to the HHSA for services and resources to meet their basic needs, and to protect their health and safety. This transformation improves efficiency, avoids unnecessary duplication of effort, encourages collaboration among programs and organizes the HHSA’s services to be more responsive to the needs of the public.
Children’s Services encompass the services that help ensure children are protected and safe. This branch investigates alleged abuse and neglect of children, and it licenses foster and adoptive homes for children who are experiencing traumatic events in their lives. The branch also encompasses children’s mental health and youth alcohol and drug services. This branch also works with juvenile justice and education to coordinate services for clients.
Adult Services focuses on issues that affect people eighteen and older. Adult mental health services include outpatient mental health care, 24-hour crisis stabilization services for people at risk of hospitalization, 24-hour crisis residential services, long-term placement services and referrals to local non-profit organizations that provide additional services. This branch also provides Adult Protective Services to follow-up on elder abuse reports. In-Home Supportive Services help those who need assistance with daily activities in order to remain safely in their own homes, and the Public Authority keeps a registry that helps In-Home Supportive Services recipients find a screened caregiver to provide those services. The Public Guardian helps citizens who are unable to manage their personal and financial affairs and may require guardianship or conservatorship. Mental Health Services Act administration is also housed in the Adult Services Branch.
ABOUT THE POSITION
Working under the direction of a Data Analyst Supervisor, the Staff Analyst I/II will review data and invoicing along with providing contract support for county programs and community organizations that focus on mental health, substance abuse, and social services. The Staff Analyst I/II will study this data to see how well the programs are working. This includes checking for patterns, finding gaps, using math to analyze the data, and making reports to show how effective the programs are. The person in this role will also create templates to help with reporting, while helping create a way to measure how well these programs are doing and make sure the reports are easy for everyone to understand.
Additionally, the Staff Analyst I/II works collaboratively with leadership, public, private, and community organizations.
Please note that this position is not remote and requires employees to work onsite at our location. We are looking for candidates who are able to commute to the office regularly.
DISTINGUISHING CHARACTERISTICS
The Staff Services Analyst I is the entry level into the professional Staff Services series. Incumbents work under close supervision. Assignments are generally limited in scope and under the direction of a higher-level employee. As experience is gained, the incumbent is granted more independence from supervision. Most incumbents are expected to promote to the II level after one (1) year of satisfactory performance; however, positions limited to analytical duties of a more routine, repetitive nature will be permanently allocated to the Staff Services Analyst I level.
The Staff Services Analyst II is the journey level in the series. Incumbents work under direction and are responsible for performing the full range of duties at the journey level and working independently.
At the Staff Services Analyst II level, assignment can be in any one the following options: staff development, fiscal, or program analysis; or incumbents may be assigned to perform general duties that encompass a broad scope of administrative analytical functions and areas of responsibility. For positions specifically assigned to a specialized option, specific minimum qualifications and recruitments are permitted.
IDEAL CANDIDATE
The ideal candidate has experience with designing and completing statistical analysis and reports that measure impact of public services at individual and system levels on indicators specified by mental health/substance abuse/social service programs at the state and county levels. The ability to draft templates, documentation of analysis, and initial statewide reports that will be circulated to key stakeholders and made available to the public for input. Draft written documentation of the process for compiling the data to produce the reports for priority indicators at the county and statewide level. Create county-level and state-level reports on outcomes related to public services and programs. Develop reports that summarize how impact would be measured across target age using priority indicators that reflect target domains in which the Mental Health Services Act impact should be evident with a narrative analysis explaining data that exists. Ability to tracking program performance on key indicators over time, across programs and/or against other comparable counties for information to assist in planning, operating, and monitoring services. Experience processing invoices accurately and efficiently while ensuring compliance with relevant policies and contractual terms. Adept at tracking contract performances, handling discrepancies, and ensuring that all deliverables are met according to contracts specifications.
EXAMPLES OF ESSENTIAL DUTIES
Staff Services Analyst I: Duties may include but are not limited to the following. For Staff Services Analyst I, duties are performed at the entry level: Performs, coordinates, monitors, and participates in various administrative analytical functions, typically within a departmental program or administrative section; reviews program updates, letters, and notices for potential impact on various programs and activities; recommends and prepares policy and procedure changes to ensure compliance; compiles, maintains, and analyzes data; identifies trends, and makes recommendations involving the formulation of policy and procedures, as well as staffing and organizational changes; serves as a resource and provides advice and information to supervisors, managers, and other internal staff, the public, and other agencies in area(s) of assignment including the interpretation and explanation of a variety of programs, policies, rules, regulations, labor contracts, and Memoranda of Understanding; conducts surveys and performs research and statistical analyses on administrative, fiscal, personnel, staff development, and/or programmatic problems; makes presentations before committees, boards, commissions, departmental staff, advisory groups, or community groups to provide information and recommendations, advocate a position, encourage participation, and/or respond to questions; analyzes business process requirements and coordinates with information technology staff and/or consultants to develop automated solutions; may plan and coordinate the design and implementation of new and revised programs, systems, procedures, methods of operation, and forms; compiles materials; prepares analytical reports, manuals, and publications; prepares public relations materials (e.g., brochures, informational materials, customer satisfaction surveys); provides consultation and recommends solutions regarding research findings, organizational improvement initiatives and related issues concerning departmental effectiveness and goal attainment; evaluates effectiveness through performance measure development and monitoring activities, and recommends modifications; collaborates with County departments and agencies on cross-functional projects; coordinates assigned activities with other departments, divisions, units, and with outside agencies; represents the division or department in committee meetings; responds to complaints and requests for information; establishes and maintains positive working relationships with co-workers, representatives of community organizations, state/local agencies and associations, internal management and staff, and the public by utilizing principles of effective customer service; reviews, evaluates, and recommends actions on appeals for administrative hearings; makes presentations to the Administrative Law Judge on behalf of the assigned department; investigates client complaints; maintains complaint-related documentation; plans, designs, performs, and documents quality assurance activities pertaining to staff qualifications, case activities, financial, and/or other assigned functions; may supervise clerical and/or technical employees by assigning, monitoring, reviewing, and evaluating their work; may provide training to less experienced staff; performs related duties as assigned.
Staff Services Analyst II: Duties may include but are not limited to the following. For Staff Services Analyst II, duties are performed at the journey level: Performs, coordinates, monitors, and participates in various administrative analytical functions, typically within a departmental program or administrative section; reviews program updates, letters, and notices for potential impact on various programs and activities; recommends and prepares policy and procedure changes to ensure compliance; compiles, maintains, and analyzes data; identifies trends, and makes recommendations involving the formulation of policy and procedures, as well as staffing and organizational changes; serves as a resource and provides advice and information to supervisors, managers, and other internal staff, the public, and other agencies in area(s) of assignment including the interpretation and explanation of a variety of programs, policies, rules, regulations, labor contracts, and Memoranda of Understanding; conducts surveys and performs research and statistical analyses on administrative, fiscal, personnel, staff development, and/or programmatic problems; makes presentations before committees, boards, commissions, departmental staff, advisory groups, or community groups to provide information and recommendations, advocate a position, encourage participation, and/or respond to questions; analyzes business process requirements and coordinates with information technology staff and/or consultants to develop automated solutions; may plan and coordinate the design and implementation of new and revised programs, systems, procedures, methods of operation, and forms; compiles materials; prepares analytical reports, manuals, and publications; prepares public relations materials (e.g., brochures, informational materials, customer satisfaction surveys); provides consultation and recommends solutions regarding research findings, organizational improvement initiatives and related issues concerning departmental effectiveness and goal attainment; evaluates effectiveness through performance measure development and monitoring activities, and recommends modifications; collaborates with County departments and agencies on cross-functional projects; coordinates assigned activities with other departments, divisions, units, and with outside agencies; represents the division or department in committee meetings; responds to complaints and requests for information; establishes and maintains positive working relationships with co-workers, representatives of community organizations, state/local agencies and associations, internal management and staff, and the public by utilizing principles of effective customer service; reviews, evaluates, and recommends actions on appeals for administrative hearings; makes presentations to the Administrative Law Judge on behalf of the assigned department; investigates client complaints; maintains complaint-related documentation; plans, designs, performs, and documents quality assurance activities pertaining to staff qualifications, case activities, financial, and/or other assigned functions; may supervise clerical and/or technical employees by assigning, monitoring, reviewing, and evaluating their work; may provide training to less experienced staff; performs related duties as assigned.
QUALIFICATIONS
It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.
Note: The level and scope of the knowledge and abilities listed below are related to job duties as distinguished between the two levels in the Definition section.
Staff Services Analyst I:
Knowledge of: Public and business administration principles and practices; methods and techniques involved in conducting analytical studies of administrative and management practices, methods, and procedures; general research practices, techniques, and terminology to conduct research for a department; a variety of computer software applications, including database, graphics/presentation, word processing and spreadsheet software; methods and techniques of report preparation; English language (i.e., composition, spelling, grammar, and sentence structure); project management principles to ensure project activities are conducted in a fiscally responsible and timely manner; principles and practices of effective customer service; community needs and resources; principles of teamwork and teambuilding in order to work effectively as a member of a team and facilitate effective teamwork; principles and practices of the functional areas applicable to the assigned options; principles and practices of leadership and supervision.
Ability to: Analyze a situation or problem accurately and objectively, including in stressful situations, to identify alternative solutions and determine an effective course of action; collect and analyze data and information in order to derive logical conclusions; formulate options and make recommendations based on data and information collected; analyze policies, procedures, and programs and make effective recommendations; make sound decisions and independent judgments within established guidelines; read, interpret, and apply a variety of information (e.g., laws, policies, procedures, court cases, memoranda of understanding, ordinances, contract provisions, legislations, directives) in order to provide information and ensure compliance; analyze and interpret basic statistics; perform arithmetic calculations, including ratios and percentages; operate a computer to prepare results of analyses (i.e., reports, tables, charts, and graphs) and perform operations (i.e., conduct research on the internet; collect, input, and retrieve data and information); express information and ideas orally in a clear, concise, organized manner by using proper diction, grammar, and volume so that others will understand; make effective presentations and respond to questions from various groups, including boards, committees, and the public; compose business communications (e.g., letters, memos, notices) and reports, policies, and procedures, in a clear, concise, organized, and accurate manner; identify problems and central issues; reason logically and critically; perform, analyze, and document research; research legislative issues and read and understand legislation; recommend and implement changes/improvements; develop and maintain cooperative, effective working relationships with co-workers, representatives of community organizations, state/local agencies and associations, supervisors, internal management staff, employee representatives and the public; effectively mediate and resolve conflicts between/with individuals; influence and persuade others to accept a particular viewpoint or to follow a particular course of action; work and interact with a variety of individuals from various socioeconomic, ethnic, and cultural groups in person and by telephone, including situations where relations may be strained or confrontational; work independently and accept increasing responsibility; prioritize, plan, coordinate, and organize simultaneous work assignments and projects to meet critical and competing deadlines; manage projects by developing project budgets and timelines to ensure projects meet time and budget guidelines; work as a team member by keeping communication open, offering support, sharing knowledge, and contributing to and/or leading team efforts; supervise clerical and/or technical employees, if required by the position; monitor, plan, direct, assign, and review the work of clerical and/or technical employees, if required by the position.
Minimum Qualifications
Graduation from an accredited four (4) year college or university with a bachelor's degree;
OR
Two (2) years (60 semester or 90 quarter) of college units; AND two (2) years of full time technical level experience involving general administrative, personnel, fiscal, staff development, or program work including the analysis, interpretation and implementation of complex rules and regulations.
Substitution: Additional progressively responsible para-professional experience performing duties of a technical nature in any of the functional areas noted above may be substituted for the required education on a year-for-year basis.
Staff Services Analyst II:
Knowledge of: Public and business administration principles and practices; methods and techniques involved in conducting analytical studies of administrative and management practices, methods, and procedures; general research practices, techniques, and terminology to conduct research for a department; a variety of computer software applications, including database, graphics/presentation, word processing and spreadsheet software; methods and techniques of report preparation; English language (i.e., composition, spelling, grammar, and sentence structure); project management principles to ensure project activities are conducted in a fiscally responsible and timely manner; principles and practices of effective customer service; community needs and resources; principles of teamwork and teambuilding in order to work effectively as a member of a team and facilitate effective teamwork; principles and practices of the functional areas applicable to the assigned options; principles and practices of leadership and supervision.
Ability to: Analyze a situation or problem accurately and objectively, including in stressful situations, to identify alternative solutions and determine an effective course of action; collect and analyze data and information in order to derive logical conclusions; formulate options and make recommendations based on data and information collected; analyze policies, procedures, and programs and make effective recommendations; make sound decisions and independent judgments within established guidelines; read, interpret, and apply a variety of information (e.g., laws, policies, procedures, court cases, memoranda of understanding, ordinances, contract provisions, legislations, directives) in order to provide information and ensure compliance; analyze and interpret basic statistics; perform arithmetic calculations, including ratios and percentages; operate a computer to prepare results of analyses (i.e., reports, tables, charts, and graphs) and perform operations (i.e., conduct research on the internet; collect, input, and retrieve data and information); express information and ideas orally in a clear, concise, organized manner by using proper diction, grammar, and volume so that others will understand; make effective presentations and respond to questions from various groups, including boards, committees, and the public; compose business communications (e.g., letters, memos, notices) and reports, policies, and procedures, in a clear, concise, organized, and accurate manner; identify problems and central issues; reason logically and critically; perform, analyze, and document research; research legislative issues and read and understand legislation; recommend and implement changes/improvements; develop and maintain cooperative, effective working relationships with co-workers, representatives of community organizations, state/local agencies and associations, supervisors, internal management staff, employee representatives and the public; effectively mediate and resolve conflicts between/with individuals; influence and persuade others to accept a particular viewpoint or to follow a particular course of action; work and interact with a variety of individuals from various socioeconomic, ethnic, and cultural groups in person and by telephone, including situations where relations may be strained or confrontational; work independently and accept increasing responsibility; prioritize, plan, coordinate, and organize simultaneous work assignments and projects to meet critical and competing deadlines; manage projects by developing project budgets and timelines to ensure projects meet time and budget guidelines; work as a team member by keeping communication open, offering support, sharing knowledge, and contributing to and/or leading team efforts; supervise clerical and/or technical employees, if required by the position; monitor, plan, direct, assign, and review the work of clerical and/or technical employees, if required by the position.
Minimum Qualifications
EITHER one (1) year of full time experience comparable to a Staff Services Analyst I;
OR
Graduation from an accredited college or university with a bachelor's degree; AND depending upon the option recruited for, one (1) year of full-time professional experience performing general administrative (may include personnel), fiscal, program, or staff development analytical work.
Substitution: Additional progressively responsible professional experience performing analytical duties (which require considerable independence performing, compiling, organizing and evaluating information and prepared reports) in any of the functional areas noted above may be substituted for the required education on a year-for-year basis.
SPECIAL REQUIREMENT
Some positions in this classification may require possession of a valid California driver's license. Employees who drive on county business to carry out job-related duties must possess a valid California driver's license for the class of vehicle driven and meet automobile insurability requirements of the county. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on a case-by-case basis by the appointing authority.
SUPPLEMENTAL QUESTIONS
Responses to the following must be submitted with a completed application.
- Do you have a bachelor’s degree from an accredited four-year college or university? If “Yes”, please list your degree. If “No,” type N/A.
- Have you completed two (2) years (60 semester or 90 quarter) of college units? If “Yes,” list the courses and number of college units per class. If “No,” type N/A.
-
Please list how many years of full-time technical level experience involving general administrative, personnel, fiscal, staff development, or program work including the analysis, interpretation and implementation of complex rules and regulations you have acquired.
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- None
- If one (1) or more years were marked for Supplemental Question #3, please provide details including, but not limited to, employers, dates of employment, and job duties. If “None” were marked, please type N/A.
- Do you have one (1) year of full-time experience comparable to a Staff Services Analyst I? If “Yes”, please provide details including, but not limited to, unit assigned to, dates of employment, and job duties. If “No”, please type N/A.
- Do you have any prior experience with invoice processing or contract monitoring? If “Yes”, please provide details. If “No”, please type N/A.
- I acknowledge that this position may require a valid California driver's license. Yes/No
- I acknowledge that if I answered "Yes" to any of the above questions, but did not give the requested additional information, my application may be considered incomplete and may be screened out. Yes/No
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to ten (10) pounds. Specific visions abilities required by this job include close vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
This position is a desk job with reading, talking, attending meetings, some driving, and the use of a computer.
OTHER CONSIDERATIONS
- All new employees are required to have their paycheck directly deposited to a bank account.
- Some positions may require a valid California driver's license and acceptable driving record according to County policy.
- Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position.
- As part of the selection process, all individuals provided with a preliminary offer of employment with Shasta County will be subject to a background investigation, including a criminal history check (primarily completed through the taking of fingerprints). An image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history, (if any), will be evaluated along with the other information received in connection with your application. Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position. The nature of the offense, the date of the offense, the surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered.
- Based on the results of the background investigation and criminal history check, applicants may then be provided with an offer of employment conditioned on the results of a medical examination, which includes drug/alcohol testing.
- Shasta County participates in E-Verify. For more information visit https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf (Download PDF reader). If you do not have internet access, contact Personnel at (530) 225-5515 to request a flyer.
- In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly.
- Positions in this classification are covered by a collective bargaining agreement between the County and the United Public Employees of California – General Unit.
- Employees in this classification are covered under the CalPERS retirement program. Depending on the provisions of the California Public Employees’ Pension Reform Act (PEPRA) and other applicable laws, an employee in this classification will be covered under one of the following CalPERS retirement formulas: (1) 2% at 55, (2) 2% at 60, or (3) 2% at 62. An employee in this classification will also contribute up to 9.5% his/her pay to this plan or will contribute such other amount to the plan as authorized by PEPRA and other applicable laws. Please visit our employees benefit page at https://www.shastacounty.gov/personnel/page/employee-benefits for additional information regarding benefits and CalPERS coverage information. The provisions in this flyer and on the County website are for information purposes only. To the extent the provisions of the flyer or the County website are inconsistent with PEPRA and other applicable laws, PEPRA and other applicable laws shall govern.
Salary : $25 - $32
