What are the responsibilities and job description for the Computer and Smartphone Repair Technician (Full Time) position at Shasta Repairs?
Full or Part Time Electronics Repair Tech
If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you!
Apply now if you are a customer service-focused individual with troubleshooting and electronic repair skills looking to build authentic relationships through sales and service.
What you will do
- Provide resolution to customer issues relating to computers, phones, tablets and game consoles, including but not limited to operational, maintenance and repair aspects of equipment.
- Repair smart phones by utilizing tools and processes to triage, determine the most effective method to repair, then repair the device.
- Daily engage with customers face-to-face who are in need of repair and triage and deliver an outstanding customer experience within a retail store.
- Meet or exceed key performance objectives that include service and repair metrics as well as customer satisfaction goals.
- Perform inventory tasks such as counting and monitoring parts and inventory levels.
- Complete all coursework in the curriculum path within the required timeframes including device certifications and required skill certifications. This includes initial coursework as well as ongoing monthly training.
- Comply with all operational policies and procedures.
- Demonstrate Core Values in all interactions.
- Comply with company and partner security requirements and background checks.
What you need to be successful
- A passion for solving problems and delivering solutions!
- A love for people and the devices that enrich their lives
- At least 6 months of customer service/retail experience preferred
- Reliable and flexible when it comes to dealing with difficult situations
- Ability to meet or exceed evolving key performance objectives
- Demonstrate Core Values in all interactions
- Ability to work a flexible retail schedule
You are a good fit if you have
- Six months experience with product service support or electronics troubleshooting
- Knowledge of mobile devices and operating systems
- High School diploma or equivalent preferred
- Strong oral and written communication skills
- Strong teamwork and collaboration skills
- Basic knowledge of Microsoft Office
New techs will need to be 18 or older and must pass a background check and drug screen, including marijuana.
Pay is dependent upon experience, $18 to $22 / hr.
Salary : $18 - $22
