What are the responsibilities and job description for the Customer Service Live Chat Agent position at SHAVANO FAMILY PRACTICE PA?
Job Overview
We are actively seeking a dedicated Live Chat Agent to become a vital part of our dynamic team. In this role, you will deliver outstanding customer support through our live chat platform, serving as the representative of our esteemed brand and significantly influencing our reputation and customer experience.
Key Responsibilities
Joining our team presents a valuable opportunity for professional development, allowing you to enhance your skills and advance your career within a supportive environment.
Company Culture And Values
We pride ourselves on a collaborative culture that values diversity, integrity, and excellence. As a member of our team, you will contribute to a positive work atmosphere that fosters innovation and mutual respect.
Networking And Professional Opportunities
Engage with a network of professionals in the industry, providing opportunities for collaboration and skill enhancement that can significantly impact your career trajectory.
Employment Type: Full-Time
We are actively seeking a dedicated Live Chat Agent to become a vital part of our dynamic team. In this role, you will deliver outstanding customer support through our live chat platform, serving as the representative of our esteemed brand and significantly influencing our reputation and customer experience.
Key Responsibilities
- Efficiently manage customer inquiries via live chat in a timely manner.
- Provide precise, valid, and thorough information utilizing appropriate tools and methodologies.
- Assess and understand customer needs to ensure satisfaction.
- Foster sustainable relationships and trust with customer accounts through engaging and open communication.
- Achieve personal and team targets related to customer service and call handling.
- Demonstrated experience in customer support or as a client service representative is advantageous.
- Exceptional communication and presentation capabilities.
- Proficiency in CRM systems and relevant practices.
- Strong listening skills and the ability to handle multiple tasks concurrently while effectively managing time.
- A high school diploma is required.
- Proven background in customer service roles.
- Strong interpersonal and communication skills.
- Capability to thrive in a fast-paced work environment.
Joining our team presents a valuable opportunity for professional development, allowing you to enhance your skills and advance your career within a supportive environment.
Company Culture And Values
We pride ourselves on a collaborative culture that values diversity, integrity, and excellence. As a member of our team, you will contribute to a positive work atmosphere that fosters innovation and mutual respect.
Networking And Professional Opportunities
Engage with a network of professionals in the industry, providing opportunities for collaboration and skill enhancement that can significantly impact your career trajectory.
Employment Type: Full-Time
