What are the responsibilities and job description for the Online Travel Advisor - Remote position at Shaw Dream Destinations / Whimsical Wanders Travel?
We are looking for a passionate and customer-focused Online Travel Advisor to join our team. In this fully remote position, you’ll work with clients to plan and book their dream vacations, offering expert advice on destinations, accommodations, flights, and activities. You will provide personalized recommendations based on client preferences, helping them create seamless, unforgettable travel experiences.
As an Online Travel Advisor, you’ll have the flexibility to set your own schedule and work from the comfort of your home. This role is performance-driven, offering uncapped earning potential based on sales, allowing you to maximize your income. You will be responsible for building relationships with clients, managing bookings, and ensuring exceptional customer service at every stage of the travel planning process.
Previous travel experience is preferred but not required—training and support will be provided. If you're motivated, organized, and passionate about travel, this is the perfect opportunity to grow your career while helping others explore the world.
Key Responsibilities:
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As an Online Travel Advisor, you’ll have the flexibility to set your own schedule and work from the comfort of your home. This role is performance-driven, offering uncapped earning potential based on sales, allowing you to maximize your income. You will be responsible for building relationships with clients, managing bookings, and ensuring exceptional customer service at every stage of the travel planning process.
Previous travel experience is preferred but not required—training and support will be provided. If you're motivated, organized, and passionate about travel, this is the perfect opportunity to grow your career while helping others explore the world.
Key Responsibilities:
- Assist clients with booking cruise vacations, including selecting destinations, accommodations, and excursions
- Handle inquiries and provide detailed information on cruise itineraries, amenities, and pricing
- Manage and confirm cruise reservations, ensuring all details are accurate and up-to-date
- Address booking changes, cancellations, and special requests with a focus on customer satisfaction
- Process payments and provide clients with invoices or receipts for their bookings
- Maintain a high level of customer service by delivering a seamless and positive booking experience
- Build and nurture strong relationships with clients to ensure repeat business and referrals
- Stay informed about new cruise products, promotions, and offers to better serve clients
- No Experience Needed: Full training is provided, so you can start your cruise booking career with no prior experience
- Remote & Flexible: Work from anywhere with internet access and set your own schedule
- Career Growth: Develop your skills in the travel industry and explore opportunities for advancement
- Competitive Pay: Earn commissions on each successful booking, with the potential for high earnings
- Exclusive Travel Perks: Enjoy discounts and opportunities for familiarization (FAM) trips
- Supportive Environment: Join a team of travel professionals who are committed to your success and provide mentorship
- Strong communication skills, both written and verbal
- Detail-oriented with the ability to manage multiple tasks efficiently
- Self-motivated and able to work independently in a remote setting
- A passion for travel and helping clients plan their dream vacations
- Ability to learn new systems and tools quickly
- Proficiency in English (bilingual candidates are a plus)
- Must be 18 years or older
- Work-Life Balance: Enjoy the flexibility to work from home and set a schedule that fits your lifestyle
- Professional Development: Access free training resources and grow your career in the travel industry
- Travel Discounts: Take advantage of discounted cruise bookings for personal and professional travel
- Ongoing Support: Receive continuous training and guidance from a dedicated team of professionals
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