What are the responsibilities and job description for the SIS Account Manager - Government + Education position at Shaw Industries Group, Inc.?
Job Title
SIS Account Manager - Government Education
Position Overview
This position is responsible for acting as single point of contact for annuity clients and managing all aspects of their account service through SIS. This position will report to and coordinate with SIS Business Managers to onboard new accounts and implement service programs in market segments including but not limited to government, retail, corporate, education, healthcare, specified living, and hospitality. This position will respond to needs and manage all operational aspects of assigned accounts and will work with Sales to obtain forecasts and evaluate performance of accounts.
Primary Responsibilities:
- Serve as single point of contact and manage all operational aspects of an account service program from onboarding to annuity relationship.
- Manage service programs executed through Winbid, E-commerce, and/or wholesale systems and processes.
- Understand all contract or program requirements including pricing, reporting, and/or rebate processes for accounts managed and maintain account database detail .
- Respond to proposal request, define scope of work, identify material and labor needs, negotiate labor costs, respond to estimating needs, prepare formal proposal, coordinate with Customer Service and Transportation to enter and track orders, manage order entry and production schedule, shipping, installation schedules, process payables, invoicing, trouble-shooting.
- Manage and maintain blanket inventory at required levels .
- Develop and maintain professional relationships with internal and external customers and partners including end users, suppliers, service providers, sales, contracting officers, and purchasing agents.
- Coordinate with SIS Business Managers and Solutionists, Marketing Support Services, and Sales in responding to RFIs and RFPs, contract negotiation, and contract/pricing renewals or updates.
- Manage compliance from customers with contract terms, conditions and price agreements.
- Travel may be required to build service and maintain relationships.
- Train and mentor Account Coordinator.
- Accountable for problem resolution.
- Ensure timely billing and closing of jobs .
- Understand financial aspects of accounts managed including reconciling project costs, margin movement, and profitability.
- Seek innovative solutions to enhance and improve service programs through SIS.
Required Qualifications:
- Minimum of high school diploma/GED and 3 years previous administrative experience required. Two year degree or appropriate collegiate course work desirable.
- Individual must possess excellent communication skill, written and verbal, necessary for corresponding with internal and external customers, sales team members, and interdepartmental associates.
- Ability to manage confidential information is required.
- Strong negotiation and conflict resolution skills required.
- Knowledge of the industry and standard practices is beneficial.
- Experience reading blueprints desirable; knowledge of floor covering installation procedures and jobsite conditions desirable.
- Experience dealing with general contractors and GC standard operating procedures is beneficial.
- Individual must be customer oriented and present themselves in a professional manner. Individual must be detail oriented and able to multi-task while prioritizing tasks to meet deadlines.
- Individual must be comfortable making high-level decisions and owning responsibility.
- Individual must be willing to travel and be comfortable in customer-facing environment.
- Individual must be proficient in Microsoft Word and Excel, as well as Google docs. Powerpoint experience is beneficial.
- Individual must be willing to work on special projects as needed.
- Individual must perform with minimal supervision and significant independent judgment.
Preferred Qualifications:
- Business and marketing skills is desirable.
- Previous experience in department is desirable.
- Previous experience managing annuity relationships is desirable.
- Knowledge and experience with the Winbid system or Shaw Integrated Solutions is preferred.
Required Competencies:
- Demonstrate Good Judgment
- Innovate
- Execute Action Plan
- Build Trusting Relationships
Work Shift
8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM
Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
