What are the responsibilities and job description for the Turf Customer Specialist - 3PL (Weston, Fl) position at Shaw Industries Group, Inc.?
Job Title
Turf Customer Specialist - 3PL (Weston, Fl)
Position Overview
We are seeking a Customer Specialist- 3PL to oversee and enhance the customer experience within our third-party logistics (3PL) operations. This role is central to ensuring smooth order processing, exceptional service delivery, and alignment with customer expectations. The CS will focus on operational excellence, inventory management, and customer satisfaction.
Hours: 7:00am – 4pm
Location: Weston, FL
Primary Responsibilities: Operations & Customer Service
- Communication Hub: Serve as the primary point of contact for customers, Territory Managers (TM), Shaw’s ISC Team, and 3PL staff, ensuring clear communication and efficient issue resolution.
- Order Management: Receive and process orders from customers and TMs, ensuring accuracy and timely fulfillment through our systems.
- Customer Interaction: Proactively interact with customer to uncover their needs, gather feedback and identify opportunities to enhance service and strengthen relationships.
- Ad-Hoc Request: Collaborate with the TMs to handle rushed orders, customer returns, and address ad-hoc customer requests.
- Customer Fulfillment Oversight: Manage the end-to-end customer journey, from order placement to delivery, ensuring seamless and satisfactory service.
- Point-of-Sale (POS) Capabilities: Handle last-minute sundry orders using card readers or ShawNow, providing quick and efficient service.
- Delivery Coordination: Collaborate with delivery partners to schedule and track customer deliveries, ensuring on-time service.
- Inventory Control: Conduct monthly inventory counts for all Shaw products stored at the 3PL facility, ensuring accuracy and accountability.
- Returns and Claims Management: Communicate with Shaw RDC on returns and claims to ensure quick turnaround and systemic processing.
- Quality Assurance: Monitor and maintain high standards of customer satisfaction, proactively identifying and resolving any service gaps.
Qualifications:
- Proven experience in customer service or logistics operations, preferably within the artificial turf or similar industries.
- Strong communication and relationship management skills.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Proficiency in order management systems and POS technologies.
- A customer-centric mindset with a strong commitment to operational excellence.
Why Join Us?
- Play a key role in transforming the customer experience in a growing industry.
- Work in a dynamic environment with a focus on operational excellence and customer satisfaction.
- Enjoy opportunities for professional development and personal growth.
- Contribute directly to delivering exceptional service and driving customer loyalty.
If you are passionate about logistics, customer service, and operational excellence, we’d love to hear from you!
Work Shift
8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM
Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
