Assistant Deli Manager

ESSENTIAL JOB FUNCTIONS:

• Assist Department Manager in all aspects of the operation and supervision of the Department including, but not limited to: supervision of Department personnel; providing customer service; achieving sales, gross profit, labor, shrink and inventory goals set for the Department; product ordering, quality, presentation, merchandising, organization, pricing, stocking, shelf allocation, staffing, training, turnover and morale.
• Assist in increasing sales by utilizing the five steps of retail selling – Connect with the customer; qualify the customer; present solutions; closing the sale and create a customer for life.
• Assure that all Company and Department specific policies and procedures are adhered to on a regular basis.
• Perform job functions of other Department personnel in their absence and/or in addition to them.
• In the absence of the Department Manager, the Assistant Department Manager is in charge of the Department and performs the management functions of the Department.
• Effectively supervise 2 to 30 associates in a fast paced and multi functional environment and take appropriate disciplinary action when necessary.
• Operate various store computer systems.

ADDITIONAL JOB FUNCTIONS:

• Assist the Department Manager in conducting periodic reviews of work practices and providing information to Store Management.
• Assist the Department Manager with direct supervision of the Seafood and/or LaCarte Department operations.
• Assist the Department Manager in achieving other objectives including, but not limited to food safety, workplace safety, and company audits.
• Other duties as assigned by Store Management.

ASSIGNMENT, REVIEW, AND APPROVAL OF WORK:

• Assistant Department Managers assign, review, and approve work of all clerks under their direct supervision.
• Assistant Department Managers must take the initiative to foresee work that needs to be completed and see to it that it is completed in a timely fashion.
• Assistant Department Managers determine appropriate staffing levels for each shift based on business needs.
• The Assistant Department Manager generally prepares work schedules on a weekly basis.

RESPONSIBILITY AND DECISION MAKING AUTHORITY:

• Make recommendations on staffing the Department; interview and recommend hiring of Department personnel;
• Assign work to, direct the work of and train Department personnel;
• Assist the Department Manager in completing performance appraisals on all Department personnel;
• Recommend discipline up to and including termination; to impose immediate suspension of Department personnel, subject to approval of the Department Mgr. or Store Director.
• Schedule work hours and time off for Department personnel;
• Authorize and assign overtime;
• Accept valid excuses for absences, tardiness or leaving early.
• Responsible for the supervision of the entire department in the absence of or in addition to the Department Manager.
• Responsible for achieving goals established by the Store Director and Department Manager.
• Responsible to know, understand, and support department specific policies and procedures.
• Ensure that associates perform their work in a safe and ergonomically correct manner.
• Assistant Department Managers must take action on unsafe working conditions when appropriate.

RELATIONS WITH OTHERS:

• Must be able to relate to the following in a courteous and professional manner:
  • CustomersoSupervisorsoSubordinatesoCo-workersoStore ManagementoVendors
  • Other people with whom they have contact while on duty

KNOWLEDGE AND BACKGROUND REQUIRED:

• Must be at least 18 years old.
• Ability to handle multiple priorities in a fast paced environment.
• Problem solving ability.
• Some on the job training is provided.

KNOWLEDGE AND BACKGROUND DESIRED:

• Leadership qualities including, but not limited to:good listening skills; the ability to motivate others; respect for and tolerance of others; the ability to communicate pleasantly and effectively with customers, vendors, Store Management, other Store and Company personnel;
• Thorough understanding of Company and Department specific policies and procedures.
• Good judgment, the ability to make sound decisions and to solve any problems arising in the course of performing the work of the Department
• Excellent customer service skills.
• Ability to understand customers needs and ask questions to expedite the handling of requests.
• High school diploma or better.

WORKING CONDITIONS:

• Stores are usually open 7 days a week.
• Assistant Department Managers usually work 40 hours a week.
• Retail store conditions are generally dry with moderate temperature.
• Freezer conditions are generally very cold.
• Cooler conditions are generally cold.
• Requires the performance of repetitive tasks.
• Exterior conditions vary with the seasons and may be wet or dry, warm or cold.
• A hair restraint must be worn at all times.
• Associates in the Deli Department are usually scheduled according to peak customer times.

GENERAL:

• This position is a full time position.
• This is a supervisory position and subject to transfer to other locations.
• Food safety awareness is required in this position.