Lead Frozen Food Clerk

PURPOSE OF POSITION:

• The Primary Frozen Food Clerk is responsible for stocking and replenishing the Frozen

Foods cases and other miscellaneous areas. This includes the use of wheeled carts and/or
pallet jacks to transport product from the backroom and cooler/freezer areas to the sales
floor. He/she is responsible for following the customer satisfaction behaviors, to include
being friendly, responsive, knowledgeable and passionate. He/she is responsible for
rotation of product when necessary. Primary Frozen Food clerks also unload trailer
deliveries. He/she must maintain the Frozen Food area in a clean/sanitary and visually
appealing manner. There may be some customer contact in this position; therefore the
clerk must have good customer service skills.
ORGANIZATIONAL RELATIONSHIPS:

• This position reports to: Grocery Manager, Assistant Grocery Manager
• Position(s) that report directly to this position: Full time clerks may supervise, train, and

develop part time clerks when assigned.
ESSENTIAL JOB FUNCTIONS:

• Work in a courteous manner in a fast paced multi functional environment alone or with

other people overnight.

• Assist in increasing sales by utilizing the five steps of retail selling- Connect with the

customer; qualify the customer; present solutions; closing the sales and create a customer
for life.

• Reading and completing an assignment sheet upon which the amount of product stocked

each shift is recorded by the clerk. Other duties performed must be recorded as well.

• Load and unload product weighing up to 60 lbs. from pallets stacked to a height of 6 feet.
• Pull pallets weighing several hundred pounds from trailers into backroom areas and/or

onto sales floor.

• Lift and load 5-60 lb cases onto stock carts and push or pull large carts to stocking area.
• Open boxes and other containers with the use of a box cutter when appropriate.
• Manually remove product from cartons and replenish Frozen food shelves and/or

refrigerated cases with product on a continuous basis. The continuous stocking of
shelves requires significant repetitive motion as well as reaching above the shoulders for
upper shelves and bending and/or stooping to reach lower shelves.

• Must work quickly and carefully while stocking items at a reasonable expectancy (R/E).
• Visually identify product and read display signs including shelf tags.
• Break down boxes (flatten) and transport to storage area.

JOB DESCRIPTION
Revised November 2009
ESSENTIAL JOB FUNCTIONS (CONT’D):

• Read display information and other documents (bulletins, etc.) when necessary.
• Work in a moderate / cold / very cold environment.
• Visually identify and remove poor quality/outdated product from shelves.
• Interact and communicate with others in a courteous and professional manner including

greeting and thanking customers.

• Deal with some potentially difficult situations (such as dissatisfied customers).

ADDITIONAL JOB FUNCTIONS:

• Place broken down cardboard into cardboard baler.
• Making bales of cardboard which involves the wrapping and twisting of heavy gauge

wires to hold the bale together.

• Ordering/adjusting product with the use of hand held computerized devices.
• Writing amount of backroom stock and affix to shelf when required.
• Lift and load product weighing up to 70 lbs.
• Sweep, clean up, and mop areas as assigned by supervisor.
• Clean display cases, shelving and fill supplies when needed.
• Taking verbal orders over the telephone and writing down pertinent information.
• Other duties as assigned.

ASSIGNMENT, REVIEW, AND APPROVAL OF WORK:

• The Grocery Manager or Asst. Grocery Manager generally assigns the work.
• Primary Frozen Food clerk should review and get approval from his/her supervisor prior

to performing any work that was not previously assigned.

• The Grocery Manager generally prepares work schedules on a weekly basis.
• Time off requests should be made directly to the Grocery Manager within the appropriate

time constraints as dictated by the individual manager’s preference.
RESPONSIBILITY AND DECISION MAKING AUTHORITY:

• Frozen Food clerk is responsible to respond to customer requests and provide good

customer service. This may include ordering of sale & holiday items.

• Frozen Food clerks should have a good knowledge of product location within the grocery

department.

• Frozen Food clerks are not to leave their assignment without notifying the supervisor on

duty.

• Frozen Food clerks are responsible for knowing and understanding all Grocery specific

policies and procedures.

• Responsible for performing their work in a safe and ergonomically correct manner.
• Any unsafe working conditions must be reported to the supervisor on duty immediately.

JOB DESCRIPTION
Revised November 2009
RELATIONS WITH OTHERS:

• Must be able to relate to the following in a courteous and professional manner:

o Customers
o Supervisors
o Co-workers
o Store Management
o Vendors
o Other people with whom they have contact while on duty
KNOWLEDGE AND BACKGROUND REQUIRED:

• Must be at least 18 years old.
• Good customer service skills.
• On the job training is provided.

KNOWLEDGE AND BACKGROUND DESIRED:

• Prior stocking experience.
• Ability to work quickly and accurately.
• High school graduate or currently enrolled in school.

WORKING CONDITIONS:

• Stores are usually open 7 days a week.
• Part time associates usually work between 8 and 36 hours a week.
• Full time associates usually work 40 hours a week.
• Frozen Food clerk requires the performance of repetitive tasks.
• Frozen Food clerk requires significant lifting and carrying of product.
• Retail store conditions are generally dry with moderate temperature.
• Grocery back room conditions are generally moderate.
• Cooler conditions may be wet or dry, and usually cold.
• Freezer conditions are usually very cold.
• Primary Frozen Food clerks usually scheduled between 10 p.m. and 8 a.m.

GENERAL:

• This is generally a full time position.
• This is considered a higher-level grocery position.
• Food safety awareness is required in this position.

MISCELLANEOUS:

• It is important to understand that all Frozen Food clerks must have the ability to deal with

some potentially difficult situations (such as dissatisfied customers) to perform this
position in a satisfactory manner.