Client Success Manager (Remote)

Client Success Manager (Remote)

As a Client Success Manager, you will lead the execution of day-to-day production and other marketing activities in partnership with our clients and a cross-functional team. Youll be responsible for facilitating services across the agency including campaign and program development, QA, strategy, creative, and technical consulting. Successful candidates will have exceptional interpersonal skills and a proven record of completing multiple concurrent projects on-time and on-budget.

Responsibilities

• Serve as the lead facilitator of high-quality deliverables and the working relationship between clients and internal teams
• Understand client business challenges and goals with the ability to translate requirements to internal teams, ensuring deliverables meet expectations
• Leverage strong interpersonal skills and business acumen to navigate complex client organizations
• Drive project success through well-organized, clear and concise communications in meetings, project management software, and other communication channels with internal colleagues and client stakeholders
• Maintain project tracker and project management tool inputs regularly
• Track and communicate budget usage to internal and client teams, understanding the parameters of the SOW
• Collaborate with internal teams and client to course-correct and/or prioritize workload to ensure quality work is delivered on-time and on-budget
• Lead and coordinate change and issue management at the project and client level, engaging appropriate resources as needed
• Negotiate and manage internal or client concerns that impact project success or client satisfaction
• Partner with management and leadership team to address significant client changes or barriers that may impact client satisfaction, budget and/or timeline or present opportunities

Requirements

• Bachelors degree or equivalent experience in a related field
• 5 years of experience in digital marketing, preferably with an emphasis on email marketing
• 3 years of experience in project and/or account management
• Experience with project management tools, such as ClickUp, Basecamp, Asana, Workfront, or Mavenlink
• Experience working with digital marketing software including email service providers, analytics, CRM and project management tools
• Highly proficient in Excel and PowerPoint (or equivalents)
• Agency experience preferred

Work Environment / Travel

We are a 100% remote company where you will work from your home with company-provided equipment to set you up for success. Semi-frequent travel to professional office settings and other events locally and nationally; some overnight travel expected.

Compensation:

In the spirit of pay transparency, we are excited to share the base salary range for this position is $85,000-$105,000, exclusive of fringe benefits or potential bonuses. If you are hired at Shaw/Scott, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous benefits package, including company paid health insurance, 401K with employer match, 4 weeks PTO per year, parental leave, communication allowance, and more.

About Shaw/Scott:

At Shaw/Scott, were redefining what it means to be a modern company one built on collaboration, innovation, and passion. We believe you should love where you work, what you do, and the people you do it with. Our incredible team of talented and dedicated professionals is committed to transforming our clients' digital marketing strategies while reimagining how great work gets done.