Service Manager

Job Overview
Shaw Solar Service Manager

The Service Manager position is a key leadership role at Shaw Solar, responsible for overseeing and supporting the service technician team, and maintaining a consistent, high-quality customer experience. This office position works closely with field technicians and office staff to execute department responsibilities.

Qualifications:

• Demonstrated management and leadership skills

• Detail-oriented and enthusiastic

• Exceptional verbal and written communicator

• Strong organization and time management skills

• Computer proficiency

• Aptitude to learn technology and technical terms associated with the electrical and solar field. Existing industry knowledge is not required, but considered a plus

Key Responsibilities:

• Prioritize and manage incoming Service requests, assigning them to technicians, scheduling, and ensuring timely resolutions

• Serve as primary contact for client communications to ensure prompt responses to incoming and ongoing requests

• Act as primary administrator for price quotes, contracts, and invoices - with subject-matter support from technicians and Engineering team

• Oversee and support accuracy and timeliness of job records, tracking everything within the company CRM

• Conduct weekly team meetings to align priorities, challenges, and upcoming tasks

• Manage technician certifications, safety protocols, and trainings

• Serve as primary contact to major manufacturers for product issues

• Track and report department finance numbers quarterly

• Oversee online monitoring practices of existing Shaw Solar sites, as well as review/watch monitoring output on new installs, addressing issues proactively

• Other duties as necessary

As Role Evolves - Business Development Responsibilities:

• Maintain and update a business development plan to bring in new revenue opportunities and maintain best practices in current revenue fields

• Develop systems to improve department efficiencies

• Develop and maintain contracts for new and existing business opportunities

• Be the company representative at external meetings & calls aimed at Service Department development and best practices

Physical Demands

• Ability to spend extended periods sitting at a desk and working on a computer

• Ability to conduct site visits, which may involve walking, climbing, and working outdoors in various weather conditions

Benefits

• Competitive salary ($32-$38/hour, depending on experience) and benefits package (health insurance, paid time off, 401k, paid holidays, etc.)

• Be part of a passionate team that's changing the world

• Endless opportunities to learn and grow in the solar industry

• Free coffee and a killer office vibe (ping-pong anyone?)

This position is full-time and in-person at our Durango, CO office.

To Apply: Please submit your resume and cover letter to robin@shawsolar.com

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.

Let's make some solar magic happen!

Job Type: Full-time

Pay: $32.00 - $38.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $32 - $38