Client Services and Administrative Associate

Job Summary
We are seeking a friendly detail-oriented and proactive Office assistant / Customer Service Representative / Bookkeeper to support our office operations, work directly with customers via phone / email and ensure efficient administrative processes. The ideal candidate will provide exceptional customer service support; have knowledge of and experience with social media, Excel and Word; possess technical accounting skills and a solid understanding of financial concepts, enabling them to manage and accurately utilize our accounting software (Quickbooks). This role is crucial in maintaining the operational and integrity of our organization while supporting day-to-day office functions and social media presence.

You will be the lead position of answering phones, greeting walk-in customers and collection of information.

Responsibilities

• Provide exceptional customer service by greeting customers by phone, in person, through email or social media, answering or referring inquiries with an emphasis on quick response times to our clients.
• Identify and assess customer inquiries and accurately represent our company and services.
• Assist in the management of all aspects of our office administration, including scheduling, correspondence, and record-keeping. Coordinate day-to-day operations of the office.
• Prioritize and manage multiple projects simultaneously and follow through on issues / projects in a timely manner.
• Utilize accounting software such as QuickBooks for accounts payable to maintain accurate financial records.
• Maintain a clean and organized office environment conducive to productivity.

Qualifications

• Proven experience as an Office Assistant or in a similar administrative role.
• Knowledge of technical accounting principles and practices.
• Proficiency in QuickBooks, Word, Excel and other accounting software is highly desirable.
• Familiar with email, facebook, google, various social media.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Strong attention to detail and accuracy in financial reporting.
• Effective communication skills, both written and verbal, with the ability to collaborate across teams.
• A degree in Accounting, Finance, Business Administration or a related field is preferred but not mandatory.

Join our team as an Office assistant / Customer Service Representative / Bookkeeper where you can contribute your expertise while enjoying a dynamic work environment that values professionalism and growth!

Job Type: Part-time

Pay: $18.00 - $25.00 per hour

Expected hours: 20 – 32 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Application Question(s):

• Do you have experience working with an accounting program?
• Do you have experience working with Word, Excel, Social Media?

Experience:

• customer service: 1 year (Required)
• office assistance: 1 year (Required)

Ability to Commute:

• Shawano, WI 54166 (Required)

Ability to Relocate:

• Shawano, WI 54166: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $25